Irctc Kerala Customer Care Phone Number

1800111139 / 011-23340000

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Irctc Kerala

Indian Railway Catering and Tourism Corporation, the traveler services marketing arm of the Indian Railways has launched seven tour packages to Kerala. Indian Railway Catering and Tourism Corporation (IRCTC) is a subsidiary of the Indian Railways which provides Catering, Tourism and Online Ticketing services. Irctc has also unveiled flights and hotels Booking facilities which added to their line of online reservation services. IRCTC is at the moment using 58 iridium web servers and 10 more web servers to be involved soon to offer the high-traffic in the best possible hours. IRCTC has its command office in New Delhi, India.
Valuable Contact Number of Irctc Kerala for All General Inquiries
Phone: 1800111139
Essential Contact Number of Irctc Kerala for Support
Phone: 011-23311263/23311264
Valuable Contact Number for Supplementary Information about Irctc Kerala
Phone: 011-39340000, 011-23340000

About Kerala Travel

In Kerala travel and tourism industry has its significance from other industries as the said industry is said to be the backbone of state economy. Being one of the naturally gifted state in India blessed with the bounties of nature and also artificial things. Throughout year millions of travelers within the country and outside the country visits here with one and only aim and objective of enjoy under the natural environment. The travel industry takes strong and stiff steps in order to serve and nurse outsiders with great hospitality.

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Irctc Kerala Address

The address of Irctc Kerala is Kerala, India.

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The postal and official address, email address and phone number (helpline) of Irctc Kerala Service Center and Irctc Kerala customer care number is given below. The helpline of Irctc Kerala customer care number may or may not be toll free.
Irctc Kerala Phone Number Customer Service
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Irctc Kerala Customer Care Number Complaints and Reviews

Customer care male
Mr. Sameer SaysDec 12, 2018

I paid my ticket, but it is not booked at yet
My tranctation ID is 100001576493576.

Customer care male
Mr. Sibin Mathew SaysApr 02, 2018

I had tried to make a booking for two persons from Chennai to howrah on 1st April, but unfortunately my booking failed, but to my surprise an amount of rupees 3650. 41 was deducted from my credit card. I would appreciate if this amount is credited back to my account as my booking had failed. I received a statement from my standard chartered bank stating an amount of Rs. 3650. 41 was deducted by IRCTC.

Customer care female
Ms. Nita Joseph SaysJun 20, 2017

I had booked a ticket from Bangalore to Kasaragod on the 19 of June. The money has been deducted from the SBI account, but I have not received the ticket. The booking has been showed as a Failed Transaction and the reason is given as Payment Failed. Please look into the matter as soon as possible. Thank you.

Customer care male
Mr. Bijumon R SaysJun 19, 2017


Customer care male
Mr. Chandrasekharan Pillai R SaysJul 02, 2018

As per your modified site, there I cant select TATKAL quota. Where can I select the tatkal option in your site, sir?.

Customer care male
Mr. Sajad Mon Pt SaysJun 25, 2018


Customer care male
Mr. Ashique SaysJun 08, 2017

I have booked tatkal ticket to Bangalore. Money has been transferred from my account, but didn't get the ticket. I have booked tirur - yeshawanthpur. Need to know whether the ticket is ready or the amount will be refunded.

Customer care male
Mr. Binu SaysFeb 27, 2018

Sir i want to remove pan card from irctc personal log in ID what is the procedure for this.

Customer care male
Mr. Binu Thankappan SaysFeb 21, 2018

Sir i want to remove my pan card from my IRCTC personal ID to get travel agency registration from IRCTC through Paypoint India.

Customer care female
Ms. Ramla Boby SaysOct 21, 2017

On 21 Oct 2017, guruvayoor exp from trivandrum to ernakulam departure at 5. 30pm was late for around two hours. In haripad train stop at the station for one hour. At that time I call each and every station from trivandrum to aluva. But nobody didn't attend the call. Then I call customer service Helpline number. There was also "no response" actually you mention these numbers in online line sight as " help line number". My mother was also in the train with me. Actually what happens is she can not take the routine medicine in time. She is parkinson patient. If they take the phone in time we got the information about the late shedule. This is totally ridiculous and brutal. Indain railway have to take the responsible of the things that happened. This is a worse thing please do not let it happen again. If the calls are not being attended. Then what is the use of phone numbers in railway station. Actually this is a legal issue. Regards

Customer care male
Mr. Mohamed T A SaysMay 12, 2017

I have reserved a ticket from TVC to FK today by Online. Transaction ID number 100000836954949. PNR:4544040515. But so far I didn't receive any SMS message. Kindly send it at the earliest. Mohamed T A
Mob: 9037573656.

Customer care male
Mr. Shivakumar SaysOct 14, 2017

I have reserved ticket for three person in 3AC to Chennai the amount of rupees 3672 was deducted, but I didn't get my tickets. Whether the amountwill be refunded this week.

Customer care male
Mr. Ag Jayaprakash SaysMay 03, 2017

I have booked a tickets for Raptisagar Express (Kayamkulam-KYJ to Chennai Central-MAS) yesterday thru Axis Bank Credit Card. I did not get any confirmation letter, but i lost the charges of Rs. 870X3 = 2610/- from my account. Kindly clarify this problem urgently.

Customer care male
Mr. Abdul Salam SaysSep 04, 2017

I can not make payment through SBI Debit card for air ticket booking.

Customer care male
Mr. Junaid SaysMay 13, 2018

I couldn't book ticket. But the amount rupees. 385 is deducted from my account. And I want refund.

Customer care male
Mr. Rajagopal SaysSep 11, 2018

I would like to know whether there is any conducted tour to Varanasi, puri, Konark, Kolkata through IRCTC train which passes through Kerala in December 2018.

Customer care male
Mr. Viju Panicker Pk SaysNov 22, 2017

Reference number IRCTC 7269519. I already submitted my complaint, but till the amount has not refunded. I am suffering terrible hardship to book another ticket because there is enough fund in my pocket. Kindly take necessary action for fast refund of money which deducted without generation of the ticket.

Customer care female
Mr. Saju Ms SaysApr 16, 2018

I had registration in 2013 to book ticket
Now I forgot my user ID. And. Password
My name. Saju am. S, madathiparambil house. Irnjalakuda
My new mobno. 9496381721
Email Id.

Can you give my irtcuser id. And pwB.

Customer care male
Mr. Naimudeen SaysSep 20, 2016

Sir, i had payed for SN2 seat no 48 in rajarani express for journey yesterday from karunagappally to vaniyambalam. But i couldn't travel in it due to train crash at shasthamkotta. So i humply request to refund my money to my account.

Customer care male
Mr. Nithin Babu John SaysJul 20, 2016

Sir i have book three tickets, two persons are senior citizen, the problem is two persons 50% off no credited in my account. The PNR is 4222006774.

Customer care male
Mr. Nithin Babu John SaysJul 20, 2016

Sir i have book three tickets, two persons has senior citizen, the problem is two persons 50% off no credited in my account. The PNR is 4222006774.

Customer care female
Ms. Sreeja P C SaysJul 08, 2016

Respected sir, we are take IRCTC ticket on 7/7/2016 at the time of 12. 51 pm. Then we received the message that it has been cancelled at the time of 1. 56 pm. We do not cancell this ticket it's automatically cancelled so we cant to find it's reson. We are kindly requested to inform its reson. PNR. NO. 4121574673. FROM: SHORNUR TO: THANE. DATE. OCTOBER. 6.

Customer care male
Mr. Abdul Raheem Pt SaysJun 21, 2016

I have paid one tickets in travelling on 21 June 2016 from pattambi to kanhangad through net banking yesterday (20/06/20). Bt i didn't get that ticket. I didn't get any message or mail. So I called to customer care. But they didn't take. I need your help. PLEASE GIVE A SOLUTION TO MY PROBLEM IMMEDIATEY.

Customer care male
Mr. Prabhakaran SaysJun 20, 2016

While filling registration form I couldn't able to recover the OTP which you had sent to my mobile, now I have difficulty in login to my account it says you have already registered mobile number, e mail ID etc., still I can not able to access to my account.

Customer care male
Mr. Pradeep G SaysJun 15, 2016

Sir, my PNR Number is 4840733162. I have paid money through E-ticket and booked six seats today from Mangalore Central to Ernakulam Town station. The journey date is 15-09-2016. We are a single family have six persons including my father a senior citizen and a new born baby girl child of mine. The seats we got is many other sides and three other coaches in Malabar Express Train. Can you help me a single coach containing six nearby seats only. Please inform me as early as possible. My mobile number is 9747476090.

Customer care female
Ms. Divya Mathew SaysMay 31, 2016

I have paid two tickets in ladies travelling on 19th June 2016 from ernakulam junction to tiruchirapalli junction through net banking today(31/5/2016;6:17. Bt i didn't get that ticket. I didn't get any message or mail. So I called to customer care. But they didn't take. I need your help. PLEASE GIVE A SOLUTION TO MY PROBLEM IMMEDIATEY.

Customer care male
Mr. Anoop P SaysMay 14, 2016

Sir, I had booked a tatkal ticket from Kochi North to Ahmadabad on 07-04-2016. But the ticket was in waiting list. It was cancelled as there were no seats available. I received a message in my mobile stating that " Your WL Tkt Cancelled. PNR, 4838569239, Amt 2290 will be refunded in your account". It has been more than one month now, but the amount has still not been refunded. The ticket details are given below:PNR 4838569239Train No : 19259DOJ : 07-04-2016ERN - ADIAnoop PCKWL 31I kindly request you to refund the amount to my account at the earliest. Regards, Anoop P.

Customer care male
Mr. Vineesh K M SaysMay 10, 2016

I Vineesh K M , 9/5/2016 evening around 7PM I have booked e- ticket from Thalassery to Jhansi on 11/5/2016. The transaction is processed and deducted the amount from the account and get the message, but we do not get the PNR and other details so I request you to send the details at the earliest. My details given below
Train No:12617
Train Name:Mangala Ldweep
Passenger Name:Vineesh K M
Bank Details
International Credit Card(HSNC Bank)
Accout Holder Name:Muhammed Asga.

Customer care male
Mr. Rajeev SaysApr 09, 2016

I already have an account on IRCTC. But i forgot the password. When i was trying to reset pass word it says Account de-activated. What is the reason. My user ID is SYMANTAKAM.

Vijayakumar Customer Phone Number
Mr. Vijayakumar SaysJan 16, 2016

16/01/2016 morning 10. 30 am I have been booked four ticket from banaswadi to Shornur on 03/02/2015. The transaction is processed and deduct the amount from my account and get the payment receipt. But we do not get the pnr number till 12. 30pm today. So request you to send us the pnr number at the earliest. The details is given below. From - banaswadi
to - shoranur
date - 03-02-2016
train no - 16527 yspr kannur exp
payment ID - 88776783
merchant transaction indentifier - 316314
amount - 1156. 25
transaction ID - 160166279800.

Arjun M Customer Phone Number
Mr. Arjun M SaysDec 04, 2015

On 4/12/2015 morning, i have purchased a ticket for sleeper class from ernakulam upto calicut through net banking, but the status of reservation is failed and did not get the pnr number yet, , but amount is happened to deduct from my account. So am kindly request you to refund my amount is viable. My booking transaction ID is 100000372400460, Date Of Boarding: 04-Dec-2015, Train No. /Name: 16346 / NETRAVATHI EXP.

Robin Alex Customer Phone Number
Mr. Robin Alex SaysNov 23, 2015

I used your IRCTC site for booking three Thalkal Ticket by Credit Card from Quilon to Mumbai on 21. 11. 2015 Train Number/Name :16346 /Netravathi Express, journey date:22. 11. 2015. I do not get ticket, but the amount was already deducted from my credit card account. So please refund the amount from my credit card account. The details are shown belowTransaction ID :100000362352428Payment Status:Payment SettledTransaction Amount: Rs 2497. 9Reservation Status:Not Booked.

Juma Rajeesh Customer Phone Number
Ms. Juma Rajeesh SaysNov 04, 2015

I purchased five ticket by debit card from aluva to thalassery on 6th November train no 16305. I did not get any information through SMS and e mail. The amount was already deducted from my account.

Jaseem M Customer Phone Number
Mr. Jaseem M SaysOct 19, 2015

Sir, On 14th October Morning i am booking A/C ticker Chengannur to Bengaluru(YPR) transaction ID 100000334518654 and PNR number 4213126351. Same day afternoon cancelled ticket. But till today there is no refund the amount. Please check. My phone number is 9544064156.

Irctc Kerala Phone Number Customer Care
Anas Customer Phone Number
Mr. Anas SaysOct 06, 2015

i purchased ticket by net banking from aluva to payyanur train parasuram express )travel date 09-10-2015). i got in the transaction id number 100000329294115, but i did not get the pnr number. the amount was already deducted from my account. my mobile number 9633313692.

Customer care male
Mr. Abdul Latheef SaysSep 25, 2015

I purchased ticket by Debit card from Kannur (can) to Ernakulam (ERS) Train No 22656. I got the id. NO. 100000321736933, but I did not get the PNR number. The amount was already deducted from my account. Reservation was cancelled.

George Customer Phone Number
Mr. George SaysSep 22, 2015

Customer ID geo1160email ID George I Can't get my password. I already send pet name. Kindly solveThe issue as soon as possible George .

Customer care male
Mr. Abhay SaysAug 29, 2015

I tried to take tatkal ticket from kozhikode to yeshvanthpur on 29-08-2015 with debit card (transaction id:100000303406338), but my transaction is cancelled and amount of rupees. 439 is credited.

Customer care male
Mr. Jobish Vk SaysAug 19, 2015

I booked two Second class talk tickets in my irctc account for my journey from CGY-KZE by 16629-Malabar express. But i cant get the ticket. And ticket charge is debited from my HDFC bank account.

Customer care female
Ms. Reshmi P SaysAug 19, 2015

I am Reshmi P yesterday i try to book a ticket from Chennai central to tiruvalla in trivandrum mail(12623, sleeper class) during transaction something went to wrong and amount of rupees 297. 80 was reduced from my account 00000020257780918 and transaction id100000296392628IG0ANWHSI1 TRANSFER TO 33936774568 SBI I. R. C. T. C. COLLECT. But ticket was not booked from this transaction id.

Customer care female
Ms. Hemadevi M SaysAug 02, 2015

Sir I am Hemadevi today I tried to book three tickets from parppanagadi to chengannur in parassuram express(16649)During transaction something went wrong and an amount of rupees 352 was reduced from my account (transaction id:100000285982673).

Customer care male
Mr. Rayees K K SaysJul 23, 2015

Sir, My name is Rayees. K. K, I have an IRCTC account with user name 'rkkvesala'. My Phone Number is 9633304210 and email ID is On 15/07/2015 morning, I tried to book Two Thathkal tickets from Trivandrum Central to Kannur (16347/MANGALORE EXP), but On time of transaction something went wrong, and cash was deducted from my bank account Number 20106941520 at SBI Kannur. After this I just open my IRCTC account, I saw the transaction ID (100000272615501)of my payment, but tickets was not booked. Rs. 814. 05 is deducted in My State Bank account vide Transaction ID No. POS 2002 at IRCTC txn519610016743. Give me a reply what next to do for cash back or book the tickets with this transaction.

Haridas Customer Phone Number
Mr. Haridas SaysJul 10, 2015

Sir my name is R. Haridas , my mobile number 09 98470 10434i am not registered, but when registration time it's shows already registered my mobile. Please check my mobile number user ID and password.

Shashi Customer Phone Number
Mr. Shashi SaysMay 15, 2015

"Subject: Regarding for user name and password. "Sir, I had forget my user name and password. But I know that, My email is Shashi yoga8@gmail.comand mobile number Is 8006677925. So, Please send me my user ID and password. Thank You.

Alwin N B Customer Phone Number
Mr. Alwin N B SaysApr 22, 2015

Sir, My name is Alwin N B , I have an IRCTC account with username 'alwinnb'. Last night I tried to book tickets from Pune to Ernakulam, but On time of transaction something went wrong, and cash was deducted from my bank account. After this I just open my IRCTC account, I saw the transaction ID (100000217144917)of my payment, but tickets was not booked. Give me a reply what next to do for cash back or book the tickets with this transaction.

Customer care male
Mr. Gikku George Kuruvilla SaysJul 15, 2014

I am tried to pay online for e ticket with my federal bank debit card, but unfortunately they said to use other payment mode and i could not access with my card. Please help for this. I do not have any other credit cards or net banking. So i expect a perfect reply from irctc team.
Gikku george.

Customer care male
Mr. Kiran SaysJul 05, 2014

I tried to book a ticket, but soon after the payment process there developed a problem with the net connection, It shows "proceed with the another payment option", but the amount was found deducted from my account and also transaction ID has shown. The amount was not refunded yet. Kindly do the needful.

Customer care male
Mr. Mohammed Abdul Jawad K P SaysApr 03, 2014

I was trying to book my tatkal ticket. During the process, my first attempt was failed. I got the second attempt success, but i lost my money during the first attempt too, even it is failed. What is the procedure to get back my money.

Customer care user complaints