Airtel Kenya Customer Service Phone Number

254733100111 / +254733100100 / 0733 100 100

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Airtel Kenya

Airtel is most impressive cell cellphone owner in South Africa. Airtel was released in South Africa in 2000 as Kencell and renamed to Zain in 2008. Airtel is a creative cellphone owner offering a host of top quality value added telecoms solutions through a wide network to a constantly growing consumer platform. Airtel is the first biggest cellular owner in the world in terms of usage and has a commercial presence in 20 countries. Airtel provides Set range and cellular telephone systems, high speed internet and fixed-line internet solutions, digital television and IPTV solutions. Sunil Bharti Mittal is the founder of the Airtel company and he founded the group in 1983. The same customer service number of Airtel Kenya listed above is also used for Airtel customer care Kenya, AP Airtel customer care number, Airtel Kenya address, Airtel Kenya customer care contact number, Airtel Kenya customer care phone number, Airtel Kenya customer care jobs, Airtel Kenya Internet settings and Airtel GSM customer care number.
Airtel Kenya for General Inquiries
Phone: 254733100111
Airtel Kenya for General Support
Phone: +254733100100
Airtel Kenya for Supplementary
Phone: 0733 100 100

Help for Prepaid customers

If you are an Airtel Prepaid subscriber, dial 100 from your mobile phone or (+254733100100) if you are abroad.

Help for Postpaid customers

To call us, just dial 100 or (+254733100100) if you are abroad.
Help for data customers - Call 232 or (+254733100100).

Help for Corporate customers

Airtel Kenya corporate advisors spend time understanding customers business. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by dialing 100 from your phone. You can also dial 0733 100 100 from any phone, or +254733100100 if you are abroad and we will put you in touch with a corporate advisor.

Services Offered By Airtel Kenya
The services offered and rendered by Airtel Kenya are cent percent customer-friendly, fast and furious, cost-effective designed to connect the customers with world like as mentioned below:
    Catholic Service
  • 911
  • Airtel Insurance
  • Classifieds
  • Debit Payments
  • Free-Kipedia
  • Friendz Chat
  • Global Top Up
  • Islamic Portal
  • Know It All
  • Kopa Credo
  • Magic Voice
  • Messaging
  • Mobile Number Portability

Airtel Kenya Customer Helping Tools

Airtel Kenya came into being with one and only aim and objective to help customers to choose the best plan and phone as well as get the best out of them for instance:

Email Address Of Airtel Kenya

If customers have any questions at all -about your phone, your tariff plan or how to use our services- just dial 100 or email to:

Airtel Kenya Address

The address of Airtel Kenya is Post BOX 73146-00200, Nairobi, Kenya.

Airtel Kenya Email Address

The email address of Airtel Kenya is

Airtel Kenya Website

The Website of Airtel Kenya is

The postal and official address, email address and phone number (helpline) of Airtel Kenya Service Center and Airtel Kenya customer service number is given below. The helpline of Airtel Kenya customer service number may or may not be toll free.
Airtel Kenya Phone Number Customer Service
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Airtel Kenya Customer Service Number Complaints and Reviews

Customer care female
Ms. Judith SaysDec 13, 2017

Good Morning,

I lost my phone on Sunday and i have been trying to have my SIM card (0789 226 556) replaced since then, but it seems none of your agents are able to help me. Is there a specific place i am supposed to have it replaced. I live in Don Holm Nairobi. Regards,
Judith .

Customer care female
Ms. Lorna Kagwiria SaysNov 13, 2017

I sent my friend some cash through Airtel money unfortunately she accidentally deleted the refernce message. How cannshe get the money. My number is 0739202973.

Customer care male
Mr. Amin Nsimbe SaysNov 08, 2017

Please activate my number +254739479847 it seems you deactivated it.

Customer care female
Ms. Martha Saka SaysAug 24, 2018

I am writing in regards to my credit that was unlawfully deducted from me today morning. Your agents wont pick my call either. I had borrowed credit of Ksh ten yesterday and Ksh six was deducted upon my first top up today morning and on the second top up of Ksh ten you people still deducted all of it as opposed to deducting Ksh3 i would want my credit back please.

Customer care female
Ms. Ann SaysSep 09, 2016

I made a transaction from a foreign country, a mobile recharge transaction. Ref 196978248 at 1931H Dubai time and it was a successful transaction from this end. However, it is now 2215H, three hours later, and my mother in Nairobi has yet to receive the credit on her phone. Kindly advise for with other networks the response is immediate. This is supposed to be a transaction that takes seconds if delayed, minutes. Why is it stalled?.

Customer care female
Ms. Mrs. Jennifer Hazel Topham-steele SaysJun 26, 2016

I have been unavoidably delayed returning to Kenya from U. K. Due to health problems. I have just tried to top up with a small scratch card, but it is telling me the card has been damaged
Please can you tell me what the problem is. Could it be my line has been diconnected? My number is: 0733779706?.

Customer care female
Ms. Hansa Vasantkumar Karsan Sanghani SaysJun 16, 2016

Dear Airtel Customer Service,

My name is Hansa Vasantkumar Karsan Sanghani of ID. No. 29066842 and mobile number 0738928660. Today i input unliminet 500 for seven days i was requesting if this can be changed to unliminet 30 days/monthly. Your urgent assistance will be highly appreciated. Thanks and Regards

Customer care male
Mr. Wilson SaysJun 08, 2016

I have been using some services where i get paid in credit to my Airtel credit line thru ejaze program. Attached screenshot is the messages i have been getting for the last 3dasys. Whats the problem since before it used to work well.

Customer care female
Ms. Mary John SaysMar 24, 2016

I am the bearer of Airtel number 0733679994. I have used this line for the last five years, interestingly today when i tried checking my Airtel money balance, I am told to register my line first yet I registered it at the purchase point. Please advise. Thanks. Regards.

Grace Wachira Customer Phone Number
Ms. Grace Wachira SaysOct 01, 2015

Dear Airtel, We (Esri Eastern Africa) have been following up to get invoices for the month of August, but to no avail. We've called Customer Care to get assistance, but are directed to call a number 0734 110000 which is never picked, sent emails/reminders to Customer Care and do not get responses. I'm hoping this complain platform will respond promptly and this will not lead to any disconnections.

Customer care male
Mr. Oscar Musonye SaysMar 05, 2015

Kindly end all my subscription which even i did not subscribe to. My number is 254 733 685070. DHL line im the user.

Customer care male
Mr. Jugal Kishore Mehra SaysOct 16, 2014

I am using Airtel prepaid SIM since long time. During November 2013 i applied for postpaid Airtel line, and deposited cash rupees 4000 with the Airtel outlet. My account number is 1022801988. Then i proceeded on safari to India. There i was informed for Airtel invoice which included a monthly rental of cash rupees 1575 per month which was never conveyed to me while applying for postpaid line. I never used postpaid line thereafter frequent mails were exchanged between me and Airtel customer care, but instead they kept on charging me every month in spite of cancellation of postpaid line in December 2013. I want now this cash to be put up to your and refund my cash 4000 without further delay to avoid any further complications.

Customer care male
Mr. Abdalla Nyangweso SaysJul 03, 2014

Dear sir, i am using two Airtel kenya with no 0738496584 and 0738496492. Some unwanted plans are activated in the no ,which i do not require. This result a financial loss for my mobile balance. Therefore, i request you to deactivate the plans for which every day there is debit in balance, i will activate any plan in daily basic, whenever required by me.
Please deactivate, without delay please,
Abdalla Nyangweso.

Customer care male
Mr. Prof. Mwakio Tole SaysJan 20, 2014

Twice, within the last six months, I have lost internet bundles, now totalling about 1000MB, because I was late in renewing by one day.

In the industry best practice, internet bundles are never lost. Once someone renews their bundles, the balance of bundles that was there is credited.

I hope Airtel can adopt the best practices in the industry.

Customer care male
Mr. Peter Irungu SaysOct 25, 2013

I have been paying for dstv services through Airtelmoney, but one transaction has not reflected and as a result i have had the service disconnected a number of times. Am requesting for the last transaction details from my cell phone number to dstv to enable me sort out this issue with them. The dstv reference number is. For the assistance. Peter irungu.

Customer care female
Ms. Lilian Munyiri SaysOct 24, 2013

My line is barred your customer care is inaccessible and even your email is not going through. What is going on i need to you e my phone. Could you rectify the problem immediately. My number is. Lilian.

Customer care female
Ms. rupali SaysOct 15, 2013

Dear Sir/madam
I have brought 600 seconds for shillings 25 for international call on October 15 at 12.47pm,after that i have called India at 1.21pm,money has been dedected from my account this is not the first time it has happen to be last time also i have lodge complain,but no action has been done,contact person at that time was david,so i think Airtel is cheating the people,if you not return my money this time i am not going to use Airtel any more,my mobil number is 0736362228,you can send me mail also

Customer care male
Mr. wilfred seki SaysOct 14, 2013

My name is wilfred seki...i had a registered Airtel number 0732750101...i lost my phone a couple of months is now out of service i am askin if it is possible to retrieve tht number back

Customer care male
Mr. Joseph Musili SaysOct 14, 2013

I have reported the text message from 22707 fora period of over a month.Every time i do am given ref;then told it will be addressed.To date it has not been done.
My cellphone number; 0734502278.This message deducts Khs ten from my account every time its send.
Kindly advise on way forward as have been told to write stop and UNSUB, but these do not work out at all.If i try to send them to the same number,does not go through.

Customer care male
Mr. Kimutai Rono SaysOct 12, 2013

I can not register my line since whenever i dial *700# and *800# I am told they cant assist me and the customer care is not picking my call.

Customer care male
Mr. maureen SaysOct 11, 2013

i was trying to send money via me2u then my pin is 0000 and when i entered it my line was blocked please help ,e coz its really important that i send the money

Customer care male
Mr. Samm Githuka SaysOct 08, 2013

Right after you deduct shs.10 of airtime for a club ten subscription, you later on announce to your workers(customer care dept.), but not to your customers that the service is no longer available, but still keep the option to subscribe open.Thats just one example.Your service management is highly questionable, watch your step before you trip and fall...with a thud.The blackberry hardware dept. Tells the tale as I write this message

Customer care male
Mr. Gabriel SaysOct 06, 2013

October 1st 2013 i loaded my line with kes 250, this made my balance to rise above kes 700. I have made less than ten lacal calls to Airtel and safaricom number most below 1minute except my last call that lasted only five mins to local an Airtel number. The last call ended due to luck of credit on my line on October five 2013. There are accidental calls on my call logs Can some body explain to me where all my credit has gone. Is Airtel taking money from customers? Or are they charging for calls received too. Airtel customer number are not working why make us stay listen to those advats. Please stop sending advats to our lines. 0735944056

Customer care male
Mr. Billy SaysSep 27, 2013

Terrible service for those who need to reach you urgently information on how to report a con man is non- existent. Somene called me claiming he is from your office and as soon as I received the call I called customer care. No response 15 minutes later! His number is 0732621145

Customer care female
Ms. GA SaysSep 25, 2013


Can someone contact me and let me know why my line 0733753403 is still down since yesterday.

I was informed of some problem with some lines, but its now almost 24 hours. Like seriously I am in communicado

Customer care female
Ms. Patricia SaysSep 10, 2013

Thank you for your services. I wanted to be using Airtel money, but this has been difficult for me. I deposited ksh.1000 last saturday, but when i put the pin twice i was told it was wrong. On monday i went to Airtel money customer care and told to reset the pin, when i did that it was blocked.

Since then i have been to the Airtel money customer care along Koinange street three time, but am told the system are down. After calling 111 twice i could not get through coz of long wait. My number is 0733246465. Is there any help?

You can retain more customers if your services are more efficient. Kindly help

Customer care female
Ms. NKKY SaysSep 04, 2013

Concerned Kenyan,

This is to inform Airtel Company that there is a group of people going around and using your Company's name to steal from Kenyan.
I saw them today stealing from an elderly man and i felt so bad.They said a man had won a pick up and they took Kshs 500 from him.I was unable to catch up with them.
Two months ago they stole from my colleague Kshs3000 by confusing her to give them her m-pesa password.They also sold to her Airtel line loaded with Kshs 20 airtime.

Kindly do something to safe many Kenyan

ALL these incidences happened at Pangani near Oilibya Petrol station.

Customer care male
Mr. EMMANUEL SaysSep 02, 2013


Customer care male
Mr. Peter SaysSep 01, 2013

I was the original owner of 0733-741326. I would like to re-claim this number for business use. I visited your shop in town, but the sales lady could not be of assistance unless I gave the serial number as it appeared on the SIM card plate. I for sure could not avail the number. My ID number is 0988652. I am Kenyan. I had filled a form at your Mombasa road shop a while ago, hence I believe you can link that number to my ID. You can reach me on 0722 313880. Many thanks

Customer care female
Ms. lydiah SaysAug 30, 2013

- I ignored a call inviting me to subscribe to Love Poems, After ignoring the call, I found a text saying 'Thank you for subscribing'. PLIZ STOP THIS!
my number is 0788359168

Customer care female
Ms. janet SaysAug 28, 2013

My Gradma's line has a problem she puts credit and its consumed without her making any calls
So customer care line is unreachable.
Actually you should let us wait on line like before or call the Customer back . We have been calling since evening. Her number is 0738793057
Thanks as you rectify the issue.


Customer care female
Ms. Mary SaysAug 23, 2013

Our organisation is on Postpaid service. No.0733 123 995
The company needs to pay the bill at the end of each month. Airtel does not send us the bill inspite of sending emails.The customer care numbers are never answered.

Customer care male
Mr. Laban Shivogo SaysAug 22, 2013

Dear Airtel,

I made payments of Ksh 775 for my DSTV account number 46391309 on 16th August 2013 using my line 0737500068. The reference number is 2630816183319. As I write this mail, the money has not reached Multichoice and they has gone ahead and disconnected my account.My calls to your customer service number 0733100111 are not being answered, but instead are adding to my misery as the only thing I get is a tired irritating tune to my ears which eats my Airtel for a dozen or minutes before I disconnect.
Please, let me know what you chose to do with my money instead of fowarding it to Multichoice.
You have really messed me up and I must tell you to your face that am throwing away your line and will never want to associate myself with you again.

Customer care male
Mr. Barnabas SaysAug 13, 2013

Please stop this service 31313 from my line which deducts ten bob daily or else you lose me after 12 years.ANnd stop sending me any other irrelevant messages or calling me only to realise my credit has been deducted unknowingly.My phone number is 0733844404,email

Yours Barnabas.

Customer care male
Mr. jacob njagi SaysAug 10, 2013

Am jacob njagi and my Airtel number is 0733316036 Am writing to complain about the number of promotional/notificational messages i have been receiving from you." They are really a nuisance to me. I became your customer to enjoy your services not to be disturbed by unsolicited messages. The frequency at which you send them is really annoying. Please kindly exempt me from this annoyance. Otherwise i will have to give up your line- Sadly though!. It would be very unfortunate for a company like yours if you push me to such a decision.

Customer care female
Ms. Jane SaysAug 08, 2013

I bought a top up card of ksh 50 yesterday and scratched it. After topping to my phone it did not go through so the notification was that ( sorry this voucher is currently unavailable) i contacted the customer care and was told to return the card where i bought am abit far from there so please help. my phone number is 0732807438.

Customer care male
Mr. T Anthoney Swamy SaysAug 08, 2013

Whenever I recharge, you are constantly deducting money from my mobile number +254786471557. Please deactivate if any offer is activated.
What is happening with Airtel? please stop deducting money from valuable customer. We have four Airtel customer in my family, if you continuing like this, we are NOT going to use your services.

Customer care male
Mr. ANDREW SaysAug 06, 2013

I bought a top up card of ksh 50 yesterday and scratched it.
After topping to my phone it did not go through so the notification was that ( sorry this voucher is currently unavailable). my phone number is 0735744629.

Customer care female
Ms. Ngina SaysJul 30, 2013

My Postpaid Airtel line was disconnected for no good reason. all Payments were made on time. My problem is that it has taken too long for the problem to be sorted out albeit confirmations by the customer care officers that the reconnection would be immediate.

Customer care female
Ms. susan SaysJul 27, 2013

I have received a call from a person purporting to be a member of your staff, through telephone number 0789 309 613. The information was that I had won some money, but got suspicious when they wanted to know about my Safaricom line and whether I was a registered M-pesa user. If this is a group of fraudsters, kindly find a way of informing your customers so as to avoid any unnecessary scams.

Customer care female
Ms. Mary SaysJul 25, 2013

Atnn:Customer Service,

I have found this number informing me,i've worn gifts from you.
The number is 0736628752,please be informed for i'v no idea if it's fake information.


Customer care male
Mr. Robin Mwenda SaysJul 24, 2013

My company number (BARBOW Development society)+254731390712 has been disconnected for reasons not clear to me. I am out of Kenya for a while, but the number will be very useful when i return. please activate it

Customer care female
Ms. Margaret Machio SaysJul 18, 2013

Dear Sir / Madam

I am / was registered owner of line 0733453884.

It has been off for a while as someone who was using that phone had travelled and the phone was off for some months.

I switched it on yesterday, loaded credit, which was successful.

I was therefore surprised that today the line was not working and upon calling it gives the message that the line is no longer in service.

Could I please have this line reactivated asap?

Customer care female
Ms. DAMACLINE SaysJul 15, 2013


Customer care male
Mr. OLIECH SaysJul 08, 2013

My name is Joseph Oliech.I registered for post paid line since 3/7/13 and todate my line has not been activated.I call Airtel agent every day, but the same story persits.I have been calling the customer service number today from 8.00am, but there has been no response.My safaricom line is 0715870666.Can someone call me to tell me thebway forward.

Customer care female
Ms. Salamata Sall SaysJul 06, 2013

No service/ no network my line is registered in Nairobi, but I can not get no network in Kigali was roaming, but now it's completely off ? My # 0786588305 Kindly assist as soon as possible your customer care line is just playing music and your ads for a good hour really annoying

Customer care male
Mr. Dr Paul Karanja Mbugua SaysJul 03, 2013

My phone is a Nokia E90 Communicator. When I am out of Nairobi and environs (beyond Arthi River and Limuru) network signal disappears. I have had this problem for the better part of this year.

What could be the problem?

Customer care male
Mr. ali SaysJul 02, 2013

irecently bought an Airtel postpaid number 0789830633 .I have used it for about one week very well, but suddenly am out of reach and cannot make calls.Pleasew advise.

Kind regards


Customer care male
Mr. Jusper SaysJul 02, 2013

Effect this or you loose my nnumber!
I am customer mobile phone number 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an Airtel customer henceforth. Confirm positive action via or via my phone!

Customer care male
Mr. Jusper SaysJul 01, 2013

I am customer mobile phone number 0735396670. I have been receiving SMS from 2340 without my permission. Please stop this messages with immediate effect or i stop being an Airtel customer henceforth. Confirm positive action via or via my phone!

Customer care user complaints