Blackberry South Africa Customer Service Phone Number

0800988892 / (925) 931-6060/ fax: (925) 931-6061

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Blackberry South Africa

Blackberry is a brand of digital devices that are manufactured and distributed all over the world by Blackberry Limited company that was previously known with the name of Research In Motion headquartered at Waterloo, Ontario, Canada. Blackberry company introduced this brand to the world in the year 1999 with the launch of their first device known as the 850 which was a two-way pager used to send texts in Munich, Germany.

Contact information for BlackBerry (South Africa) headquarters

In order to get all information about BlackBerry customers are appealed to join the company on:

Corporate Head OfficeBlackBerry B 2200 University Ave. E Waterloo, ON, Canada N2K 0A7519) 888-7465 / fax: (519) 888-7884
BlackBerry United StatesBlackBerry Corporation 6700 Koll Center Parkway, #200 Pleasanton, CA 94566(925) 931-6060 / fax: (925) 931-6061
BlackBerry EuropeBlackBerry 200 Bath Road Slough, Berkshire United Kingdom SL1 3XE +44 (0)1753 667000 / fax: +44 (0)1753 669970

Few years later many other devices were introduced in the market that have several communication applications in them and some of those features were text messaging, Internet faxing, mobile telephone, push email, Web browsing and other wireless information services. The most important application in their devices in the beginning was the consumer BlackBerry Internet Service that had its access in 91 countries of the world with over 500 mobile service operators using different mobile technologies. Blackberry company is also known for the development of the famous mobile phone application known as BBM which is Blackberry Messenger used to share texts, photos, videos and other things free of cost and just need a internet connection available on your smartphone.

Blackberry South Africa Workplace

Blackberry South Africa with a healthy workplace program enables employees to increase control over and improve their health and well-being full-time employees are offered:
  • Seminars and workshops on work/life topics
  • On-site health services
  • Healthy workplace events
  • Weight management programs
  • Smoking cessation programs
  • Health promotion resources
  • Spirituality/well-being rooms
  • Seasonal flu prevention program
  • Office Ergonomic services
  • etc.

Work Culture At Blackberry South Africa

Blackberry South Africa strongly encourage dialogue and ideals that will both enhance and ease our work culture; at Aditya Birla Money, the bottom line is: when you have fun at work, work becomes fun! Blackberry South Africa strongly believe in meritocracy and there are opportunities galore for the young and restless.This coupled with the strong core values of Integrity, Commitment, Passion, and Seamlessness & Speed enable us to take from strength to strength.

Blackberry South Africa Email Address

The email address of Blackberry South Africa is

Blackberry South Africa Website

The Website of Blackberry South Africa is

The postal and official address, email address and phone number (helpline) of Blackberry South Africa Service Center and Blackberry South Africa customer service number is given below. The helpline of Blackberry South Africa customer service number may or may not be toll free.
Blackberry South Africa Phone Number Customer Service
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Blackberry South Africa Customer Service Number Complaints and Reviews

Customer care male
Mr. Craig SaysMay 27, 2019

I cannot buy blackberry internet service through Vodacom, they also cannot see the option to buy and say the fault is on Blackberrys side, i have a bb 9300 cell number +27714355275.

Customer care female
Ms. Happy SaysSep 18, 2016

Hi i have a blackberry Z3 and i have a problem with my blackberry ID, if i punch in the required information it says its wrong and the email adress i have used does not exist anymore that i created another blackbery ID online and when i try punching it on my fone it simply does not work please help.

Customer care male
Mr. Rayhaan SaysSep 17, 2016

Hi, could you please help me I do not know what is my pin and my recovery question my email that is linked with my blackberry I'd is Rayhaan when I try to reset it it takes me to recovery question which I do not know the answer to please help as soon as possible thank

Kind regards
Rayhaan .

Customer care female
Ms. Louisa Jepson SaysSep 16, 2016

Good day

I had bbm, but my phone had problems. I have a new number and a new email and i also cant remember my first password. I need help because i need to get my old chats back to find a friend again

Thank you.

Customer care male
Mr. Abdul Gaffar SaysSep 14, 2016

My black berry battery exploded this afternoon. My fingers are burnt from the heat that was given off. I have never expected something like this from black berry. I have heard of other mobiles doing this, but never expected it from black berry. I feel very dissatisfied as I was never warned of the dangers. Please explain why this happened.

Customer care female
Ms. Rashida SaysSep 01, 2016


Customer care male
Mr. Ashwell SaysAug 29, 2016

Hollo my name is Ashwell ;i take a blackberry on a sentrum shop by the floor;not stolen i ask the owner of the shop who's phone is that he say he did'nt know i give him my home detail for any mestakes, is two mouths now and no body was by me, the problem is the blackberry z3 show me www. Bberror/bb10-0015 what can i do.

Customer care female
Ms. Di SaysAug 25, 2016

Good afternoon,
I would like a person to contact me urgently because I phoned the toll free number and I do not have a ticket number or anything they ask you to do on the line. I would like some personel assistance over the phone so that I can sort my problem out once and for all. My mobile number is 072 432 8487. I hope some one will get back to me urgently
Your urgent attention in this matter would be highly appreciated. Thank you.

Customer care male
Mr. Haroun Gaida SaysAug 10, 2016

My Blackberry 9720, I forgot my Blackberry ID password-my ID NR is 6206245144081 reside at 17 ocean view drive Malabar PE 6020 in SOUTH AFRICA
my home email is, my work email is haroun.

Customer care male
Mr. Giancarlo SaysJul 21, 2016

Hi, were having issue on sending email using the BIS only to our own domain which is sending to other domain is fine like yahoo, Google or any. We encounter this issue after we blocked some spams. Can we find out from you which sites or domain or ports that the BIS uses on sending email. Greatly appreciate your help.

Customer care female
Ms. Juliette Long SaysJul 14, 2016


I have a BB 8520 I could not reboot (only to 75%) and had it repaired last week. It is working, but I cannot download Whatsapp?
Error message is update software which I have done from desktop, but still not able to download

Can you please advise?

Kind regards.

Customer care male
Mr. George SaysJul 13, 2016

Good Sir / Madam
I am really not happy about my blackberry ID password that do not want my log in. I have change it, but still nothing happens. I put it in for more thirty times and an error notification pop say i must use that service after 15 minutes and it frustrated me. I struggling two hours just to confirm my email address to get excess to some apps of mine, but without my BB ID password i can not. I do not know is the problem, but in the past it never done this except for the fact that i forget and have to change it.

Customer care female
Ms. Rozanne Hough SaysJun 21, 2016

Good day,

Please can you help me. My sister has a BB 9780 and is on version 3. 2. 33 and is unable to upgrade for some odd reason. She is also unable to download the Whatsapp application on the phone and this is a smart phone and I had the same one with no problem downloading apps until it decided to just die completely for no reason and told that "this is what BlackBerries do". I am in the Northern Cape, she is in Pretoria, Gauteng. If you can help me help her i would appreciate it. However, if you need to contact her, please let me know so I can give her cell nr. Thanks.

Customer care male
Mr. Billy SaysJun 14, 2016

Good day, I have just upgrade to a Blackberry Leap and now I am informed that at the end of this year I would not be able to use Whatsapp on my Blackberry because WhatsApp will no longer support all Blackberry phones. Can you please give me more information in this matter

Customer care male
Mr. Mark De Vries SaysJun 07, 2016

I need some help with a software issue on my Blackberry Classic i purchased recently. I have tried numerous other avenues, but nobody can assist me. When loading airtime and using the browser the airtime is deducted and not my data. When the airtime is exhausted i am prompted to reload airtime before continuing to use the browser. How can i resolve this issue?.

Customer care female
Ms. Claudia Lopes SaysMay 27, 2016

I have two mobiles. Post upgrade of BBM I cant add contacts. A blackberry and and iphone. I cant add my iphone BBM to blackberry BBM and on my Blackberry BBM i cant add contacts that come from na Iphone and they cant add me. My number is 083 447 5831 or 071 677 6289. Please help.

Customer care female
Ms. Valencia SaysMay 21, 2016

Hi I have been blocked from updating any software or program in my phone because I no longer remember my BLACKBERRY ID PASSWORD. How is that so, when I tried to click on FORGOTTON PASSWORD it says " Invalid/ Error"YOU CAN CONTACT ME ON 0723840792. Blackberry Number :0634179973.

Customer care female
Ms. Chantall SaysMay 19, 2016

Good day

i would like some assistance with my BB9320 i have a memory card in my phone some days it shows all videos and pics and other days the phone does not read the memory card. Sometimes when i am busy downloading it suddenly says "memory card removed" then the download interupts a few seconds later it says memory card inserted, and this morning the same message popped up saying memory card removed. It seems like it is not making a proper connection somewhere i have tried other memory cards it does not work at all. Does this phone need a specific type of memory card? or what can i do to solve this problem.

Customer care female
Ms. Madeleine Kilian SaysMay 18, 2016

Good day

I am unable to reset my blackberry ID password. I note that ID username (email address) is not the same as the email address which was originally created on my device. Please can you assist. I do not want to do a security wipe as I have sentimental photos on my device of my late father. Please help.

Customer care female
Ms. Sheila SaysMay 11, 2016

Good DayMy mobile number is 072 167 3064, I have forgotten my username and password which results in not being able to access my cell phone completely. Please help, how do I get all of that information back?.

Customer care female
Ms. Smanga SaysApr 26, 2016

I purchased a Blackberry Z3 three weeks ago and I have not been able to access Black Berry World. I have not been able to download applications for my phone and have been so frustrated. The error message I am getting is when I touch the blackberry world icon is "There was a connection problem. Blackberry world must close. Please assist as this is the second unit I have received still giving me the same error. My number is +27827533635.

Customer care male
Mr. D.potgieter SaysApr 21, 2016


I have struggled for the last week to activate my blackbery internet service. I have gone to two MTN locations both removing battery and reseting phone with no success. Please help me figure out why when I browse the Internet with my Blackberry I get the message "You are currently in area that can handle data communication. As a result the browser cannot retrieve any web pages" this happens no matter my location (2 mtn locations and across Cape Town and Strand).

Customer care female
Ms. Beth Dikobe SaysApr 04, 2016

Good day, i am using bb 9720, since last week it does not want to connect internet i purchased the BIS and Vodacom says its connected on their side, but my side i do not have a connection, and the number they gave me for BB support does not allow me to speak to consultant.

Customer care male
Mr. Gerald SaysMar 15, 2016

Good day,

I purchased the full version of Temple Fly of R32, 00 (South African currency) and every-time I try to upload the full version an error message appear {You have purchased this item already, and won't be charge to download it again. (AW30222i)

What must I do now?.

Customer care male
Mr. Sidique Gani SaysMar 04, 2016

Good Day
i am still one of the very few people who still support and use blackberry, but i have an issue and hoping you can help me please
im using BB for the past ten years and love it, but my problem comes with my BB Q10
the phone works well the issue is that when i make a call i cannot here anything, but when i put it on speaker it works fine. As at that moment it was under guarantee and took it do vodacom. They Kept it for a few weeks and than said that they cannot repair it. Is it possible for you to help me with this at the moment i am currently using a BB Z3, but i want my Q10 please help me
i would really appreciate it if you help me fix my Q10

Nola Customer Phone Number
Ms. Nola SaysFeb 26, 2016

I want to know what is wrong the BIS in South Africa, I have been down since Thursday, I pay for a service and cannot access it? PISSED OFF - Trying to call blackberry is like trying to reach god in heaven. I want to know when this issue will be RESOLVED. I have a 9720.

Mkhuseli Mbhele Customer Phone Number
Mr. Mkhuseli Mbhele SaysFeb 07, 2016

I'm using the BlackBerry z10. During November last year my Wi-Fi suddenly stopped working, when I try switching it on nothing happens, it just won't turn on. I've performed a couple of software updates using my data hoping that it might resolve this matter, but it hasn't. 0635407795.

Blackberry South Africa Phone Number Customer Care
Daniel Andrew Customer Phone Number
Mr. Daniel Andrew SaysJan 31, 2016

I do not have words for Blackberry's stupidity Blocking access to my phone of which I have been the owner of for five Years? because I can not remember the recovery password of an old habit I had of smoking and the name of my dead dog? His name was MacGyver, the old habit? the smoking a certain brand of cigarette? How in God's dear name can you remember something you did five years ago? and the brand? This nonsense because I updated form Whatsapp on my BB Curve phone the latest version of Whatsapp. After downloading, my BBM for which I pay a month-to-month fee is found to be blocked by BB How smart is that? I am livid. I even updated my personal details with BB on my PC giving all my details to BB- So how are you going to resolve this crap? My phone number is 0798365408 In SA with the Vodacom Network. Regards. Daniel Andrew Stevenson PIN NUMBER can be checked against my name on your database. My contact details by email is: *******************************.

Jean-pierre Customer Phone Number
Mr. Jean-pierre SaysJan 12, 2016

I topped my account and activated my BIS a few days ago already, but I still do not have access to the internet or any other social platform. I have done the trouble shooting and also selected my network manually, I've even re-registered the device on a wireless network under Host Routing Table PLEASE HELP 0823102059.

Caswell Customer Phone Number
Mr. Caswell SaysNov 29, 2015

I hereby asking for help about my email address its no longer working it says is suspended I do not know what to do, my BIS was finished and I bought it yesterday, but when I open my email it doesn't work.

Evelin Bresler Customer Phone Number
Ms. Evelin Bresler SaysNov 01, 2015

Good Day, RE: Evelin Bresler SIM 079 423 9334I purchase the R 59 BBS once-off service on a monthly basis. For the month of November you have deducted the amount of R 59 twice. Would you please be so kind as to credit my account with above amount of R 59 for the month of December?Thank youEvelin Bresler .

Frustrated User! Customer Phone Number
Mr. Frustrated User! SaysOct 21, 2015

Dear BlackberryI bought a BBZ3two months ago from a Jet store in Campus Square, JHB. Since last week I have had a problem where the music pauses itself and launches the assistant application. How do I fix this? This is frustrating and disappointing I must tell you Kindly provide a solution to this.

Carmen Pereira Customer Phone Number
Ms. Carmen Pereira SaysAug 20, 2015

I bought the new Blackberry 9720 thinking it would be a good phone as I had the old 9720 which worked brilliantly. This new 9720 is a terrible and horrible phone it shuts down tells you that memory is full and wants to delete your apps not to mention that it shuts down and freezes as well. I have a memory card 16GB and it didn't even want to safe my pictures onto the memory card. My experience with this new 9720 has been very disappointing and frustrating. I have had this phone for four months only and have taken it in three times and have to take it back again. I do not want this phone.

Customer care female
Ms. Tracy Henning SaysJul 23, 2015

i have had my z3 since Jan'15 and i am going insane when making and receiving calls as there is such a long pause and the phone also hangs when in certain apps!! please get back to me with a solution soonest, thank you.

Hlayisani Customer Phone Number
Ms. Hlayisani SaysMay 25, 2015

I bought my Z10 April 2014, a year later the phone keep on freezing. I tried to take the battery out on numerous occasions, but it does not help. Now the only thing I can do with the phone is to make and receive call nothing else, and if I miss a call it does not show on the screen.

Belinda Customer Phone Number
Ms. Belinda SaysApr 06, 2015

I have a blackberry Z3 that I bought in December 2014 and now its April 2015 and my camera give error message"the camera can not be started". Iv tried rebooting, removing my media card, but nothing. I am beyond angry right now. Is this the how your products are?now I have to go up and down trying to fix a relevantly new phone. Someone better get back to me with a solution very soon.

Charles Ponde Customer Phone Number
Mr. Charles Ponde SaysMar 10, 2015

I got my blackberry Z10 that i send to vodacom repair centre eight days ago for a screen replacement, i was told by the consultant that the handset can no longer repaired therefore i need another handset. My question here is if this handset cracks the screen is it not repairable?

Customer care male
Mr. Muntu Phiri SaysJan 07, 2015

Hi I have been a loyal blackberry supporter from 2011, I have had 10 Blackberries thus far and the sad thing is that they all got lost and some I got mugged. In October 2014 I lost my 9320, then I bought the Z10 same month and I lost it in November 2014, then on the 19 December I bought a Z3 and I got mugged and it disappeared, out of all these blackberry devices I lost, not even one of them was traced and they were on blackberry protect but it seems not to be working at all. My gf switched from blackberry after she lost hers and she used an iPhone, she also got robbed but she retrieved her phone after 3 days. Whats wrong with bb protect, I am a bit skeptical about bb now I think I wanna change to iphone. Currently I do not have a phone and I am suffering to make contacts, bear in mind that I somehow market your product as I am a digital content manager and all my signatures carry your bb10 signature even my social media updates stipulates what phone I am using.

Customer care male
Mr. Mukesh SaysDec 22, 2014

Good afternoon. I have a blackberry Q10. I recently sent my phone to Vodacom customer for repairs with a screen crack. Vodacom said it will take a week to get repaired. I queried about my phone on numerous occasions and they say the screen they fitted was not right and they must wait for another. Its three weeks now.

Customer care male
Mr. ferdie SaysDec 19, 2014

I have a problem with my blackberry z10 it does not switch on, the only thing that displays on my screen is "" I need help please PRD- 50657-018 IMEI 354010055641212 BlackBerry STL 100- 1 Model: RFG81uw IC: 2503A-RFG80UW FCC I'd: L6ARFG80UW

Customer care male
Mr. D Castlemaine SaysDec 17, 2014

Have a bb on contract with mtn. The phone got damaged irrepairable and was fixed under warranty, refurbished, (got someone elses scrap phone that does'nt work) when the battery ran flat we couldn't charge it. Never used the phone, but paid the contract. Bought some airtime for the computer which was put onto the phone. We were told this money couldn't be refunded. Took the refurbished phone in to be fixed by mtn, but now have to pay over R2000-00 to fix up someones elses broken phone. Getting sick and tired of all this shit from this service provider and these phones. Where to from here.

Customer care male
Mr. Modise Nyantu SaysNov 19, 2014

I am staying in a place that has no Wi-fi service and every time i want to download something in Internet the phone tells me that i have chosen to download via Wi fi. Please help me to download with normal Internet connection. I am using blackberry z10.

Customer care male
Mr. Gyan SaysNov 12, 2014

I can't remember my secret question answer for my bid. The question is What is my name? So I'm totally confused as to what is the problem. Please help me. I need to access my emails and BBm on the device. 0787577614.

Customer care female
Ms. Amanda Pilusa SaysOct 28, 2014

First, what exactly is your number cause, I called and it does not go through. I own a BB Z10 and yesterday it just died cause of some software issue. It has the code 0016. A fatal file system error was encountered. I have been paying for this software problem to be fixed from the first week, i bought this phone. Please give me a way forward. My email address is The number you can get me on is 015 491 3351 during working hours.

Customer care male
Mr. Chaka SaysOct 27, 2014

I want to find out, if you have any promotion going on now. The reason is my friend received a message that she has won some money and when she calls this morning, she was told its a promotion. That she must go to Cape Town to get her winnings or can they deposit it in her bank account. Is this real or its a scam? Do you have any promotion. Please get back to me urgently.

Customer care male
Mr. Lucas SaysOct 26, 2014

I used Blackberry 8520 curve since i have been upgrading the Blackberry. Till i reach to Z10, but my experience on z10 is bad, because the problem i had is big. The phone just went off can not switch on again. I tried to send it to fix, they said can not be fixed. There is four people i know, they have same problem with same phone (Z10) meaning is the sickness of that phone. I am a Blackberry fan, but what i get doesn't motivate me to carry on with Blackberry, but if it is a solution for that please help, because originally i would like to carry on using blackberry.

Customer care female
Ms. Susan SaysOct 24, 2014

I know there is a more recent upgrade for Whatsapp than 2.11.1938 as my friend has it on her blackberry 8520, but i have not received any upgrade for a long time and I also have a blackberry 8520. When will I get it?

Customer care male
Mr. Heavelin Hanekom SaysOct 24, 2014

I have a brand new Blackberry z3. The problem is that I cannot hear a thing, when speaking to someone. The only time when I can hear is, when I put the phone on speaker. What can be wrong and what can I do to rectify that?

Customer care male
Mr. Sham SaysOct 24, 2014

This morning my phone requested my ID user name and password, so that i could continue using my blackberry messenger. i had forgotten password so i reset it. The problem, i am having is when i put in the password and then press OK, the phone is now asking for the User name of the smartphone. Please can you assist with this? This is a brilliant phone and i do not want to have change it. I am using a blackberry torch 9800. Thanks.

Customer care female
Ms. Neo SaysOct 23, 2014

I am very disappointed in the way my matter was not handled. I tried calling, but my calls were being rejected all the time and i do not understand, why? I have a problem with my phone deleting all my messages and the fact that there was no one to assist me is very disappointing. I bought your product, so the least you can do is to hear, what my problem is. The way you handle matter is really unprofessional. I am a very disappointed customer.

Customer care user complaints