I made a reservation to stay at the EconLodge in Stephenville, Texas on June 24, 2017. The room was not clean, cigarette burns on the bedspread and noise from adjoining room so we cancelled at the front desk and then I called and cancelled with Choice Privileges. The reservation number 16178834. The person I talked to said I would not get my 8000 points refunded since I checked in, but since we could not stay in the motel, I feel that the points should be returned. I have never seen a motel connected with your name in such a condition.
Ms. Jane Sonntag On Phone To Choice Privileges Service
Mistakenly our recent hotel stay was put onto my husbands choice account instead of my account. Nobody in customer service is able to fix this after numerous calls and transfers. The hotel was unable to correct it and informed us to contact customer service with no avail. This seems like a very simple task, but the last four customer service reps. Have not been able or willing to undertake. We are staying at another choice hotel tomorrow, and we hope this goes well.
Ms. Cheryl Steck On Phone To Choice Privileges Service
MY NAME IS Cheryl Steck AND I AM SENDING THIS ON BEHALF OF YOUR CUSTOMER EDWARD BACHERT. (610-264-5739 ZIP CODE 18052) THEY WERE SENT A MAGAZINE ORDER FORM STATING THAT THEY WILL LOSE THE POINTS IF THEY DIDNT KEEP ACCT ACTIVE SO MY MOM THOUGHT THEY WOULD LOSE POINTS AND WENT AHEAD AND ORDERED three MAGAZINES THAT SHWE THROWS AWAY EACH MONTH, one MAGAZINE WAS ESSENSE AND SHE IS WHITE. THIS LETTER WAS VERY DECEIVING I AM EMAILING YOU TO GET THOSE 8000 POINTS RE-IMBURSED TO THEIR ACCT. THE LETTER WAS DATED 2/3/2017 AND MY FIRST CALL TO YOU WAS 4/10/17 WHEN I SPOKE WITH CARLOS AND SUPERVISOR JAMIE AT WHICH TIME THEY TOLD ME THEY WILL CONTACT ME BY EMAIL, SO NOW WE ARE IN OCTOBER NEEDING TO CONTACT YOU AGAIN. PLEASE MAKE THIS RIGHT FOR YOUR CUSTOMERS, THEY DO NOT WANT TO CANCEL BUT THERE ARE MANY OTHER HOTELS OUT THERE.
Mr. Armando J Vito On Phone To Choice Privileges Service
How do I obtain the 40, 000 bonus points when I apply for your visa card?.