Chowking Customer Service Phone Number


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Chowking is a chain of the food stores spread in and out of the Philippines. Chowking offers a large range of menu of Western fast food and Chinese food items which include rice meals, noodles, soups, dim sum, Beverage, Desserts, Breakfast, etc. The restaurant is one of the world's largest restaurant chains. The Philippines Franchise Association awarded the company with the Marketing Company of the Year and the Hall of Fame for Most Outstanding Filipino Franchise awards.

History and Operations

Chowking came into existence by the effort of Robert Kuan in 1985. During 1995, the company established first franchise in the Butuan States. Chowking became subsidiary company of Jollibee Foods Corporation in the early 2000. The head office of the company is situated in Pasig City, Philippines. The company has about 400 stores across the various locations across the globe. Chowking has mainly presence in Qatar, Indonesia, Oman, Dubai and United States.

Chowking Delivery

Chowking Philippines also provides home delivery service to customers, and to order, customer can visit at official website: This website accepts order for the customers of Metro Manila (excluding Malabon and Navotas), as well as Cebu and Cavite. Chowking also books order in store for hone delivery. The timings of stores are: 08:00 am to 09:00 pm.

Chowking Delivery Number

To order by phone, Chowking has set up hot-line number according to area which include 9-88-88 (for Metro Manila); 343-8888 (for Cebu); and 419-8888 (for Cavite).

Chowking Address

The address of Chowking is 5th Floor, Jollibee Plaza, Emerald Ave. Ortigas Center, Pasig City, Philippines.

Chowking Website

The Website of Chowking is

The postal and official address, email address and phone number (helpline) of Chowking Service Center and Chowking customer service number is given below. The helpline of Chowking customer service number may or may not be toll free.
Chowking Phone Number Customer Service
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Chowking Customer Service Number Complaints and Reviews

Customer care female
Ms. Ellane Casem SaysDec 21, 2019

Mag breakfast sana ko sa branch niyo ng Alimall kaso nung time and mag babayad na ko dahil P1000. 00 ang pera ko hindi tinanggap ng counter nyo yung bayad ko at sinabi sakin na wala syang panukli kaya d na nya kinuha yung order ko. Pano kung yung mga customer nyo sa umaga puro ganun ang pera? lahat paalisin nyo? tska sana sinasabi in a nice way db? hindi yung basta and lang wala kaming panukli sa pera nyo e d sana hindi muna kayo nag bukas dapat pag nag open kayo ready kayo sa mga ibabayad ng customers nyo.

Benson Ramos Customer Phone Number
Mr. Benson Ramos SaysSep 27, 2019

Poor customer service, . Always late serving at graveyard shift
No spoon and pork and no sauce for lumpiang shanghai.

Chowking Phone Number Customer Care
Customer care male
Mr. Gerald Collins SaysJul 08, 2019

Hello, I am Gerald Collins from US. But we stay in Manila, me and my friends are on our way to Bagac Bataan for some special matter. We decided to have a stop over in Chowking on our way to bataan, I do not know the exact location, but its along the highway, i think it has a Drive Thru. It looks like a new store, but I am not sure. After a very long time, this is my first time to eat again in Chowking, it get more better and more modernized. The store is so good. The people are good, specially the one who accommodated us very sincerely until the end of our way out of the store. She is very loquacious. Actually I like her much because she is so sweet and very hospitable. Before I left the store I ask her name she is Camille the Manger who accommodate us like VIP's. I salute you for that, Looking forward to have a Manager like you in every store i will visit soon. Hoping to meet you again. Gerald Collins .

Customer care male
Mr. Jay R SaysJun 08, 2019

Around 3:50am, June nine, I bought a 2pcs beef chowfan and chunky asado in sta. Cruz manila branch. What happened is that, the guy named aaron, a cashier, is the one who's telling the kitchen crew for a 20-25mins cooking time for that meal. (No customer at all at that time aside from me) Because of the long wait, i just transferred in Chowking recto branch and ordered the same meal, and to my surprised, the meal that i ordered was prepared in less than 5mins. I was curious so i ask one of the manager and ask what is the cooking time for that meal they told me that it only took 7-10mins preparation. Which is true? Do they have different preparation time in different branch?.

Customer care female
Ms. Babylyn Pancho SaysFeb 19, 2019

Nag order anak ko sa Chowking thru food panda tinanggap na ng Chowking order then after an hour of waiting sinabi ng food panda na kinansel daw ng Chowking order ng anak ko ano to lokohan napakabastos 1hour nag antay anak for nothing walang kwenta Chowking. Hindi hindi na kami kakain kahit saang branch nyo.

Customer care female
Ms. Jerica Leones SaysFeb 08, 2019

A pleasant day a head I am Jerica from Lrt Caloocan Mall, I would like to invite Chowking here in our mall, we have vacant space for Chowking, please contact me in case i am looking over it thank you and godbless.

Customer care female
Ms. Catherine Sevillana SaysDec 20, 2018

Were claiming rcbc promo, a family bundle, they let us wait for almost an hour, the siomai and pancit have been waiting, but the chicken, wow An hour to be able to serve. Sorry for the word, NANG GAGAGO ba sila? Chowking sta. Cruz branch 1. Dahil b nagcla claim lng kami, kung di pa ko nagalit at sumigaw, walang chicken na lalabas. Grabe.

Customer care male
Mr. Liza Magsino SaysJul 11, 2018

Poor customer service at Nat'l Hway Los Banos Lag branch. Rude and un approachable staff especially Khella, the cashier whom we ordered for a two PC asado especially, punched the wrong one (snack size) and when i do complain she told me that she already punched and not able to reverse it in which even I told her I am willing to pay for the diff and willing to wait for like 15 minutes for the two PC alone to be serve. We patiently waited for more than 15 minutes, but the worst thing was the siopa that was served is still half frozen We were so davasted. I just want you to give a warning or even suspend the cashier Khella for not even saying anything when i complained for the second time. She's not worth to keep as a crew especially as frontliner in your company. Hope to hear from you soon regarding the status of this complaint. Thank you.

Customer care female
Ms. Mariane SaysOct 17, 2017

My order came 20minutes late, i wrote on the remarks "do not forget the chili" for siomai, but still, it doesn't have chili. Kindly double check the items to be delivered for customer satisfaction.

Customer care male
Mr. Philip Galang SaysJun 17, 2018

Pls Train well your Service crew ESP. The One taking orders, preparing the food. Tapos na akong kumain, yung tofu ko hindi na dumating. Turuan nyo din clang ngumiti.

Customer care female
Ms. Gilda SaysApr 30, 2017

I want to complaint in Chowking am city Iloilo. I complain to staff the leche flan I eat is not real egg with milk, instead look like a jelly flan. Which is fake and I'm disappointed to the staff, he claimed yes is jelly flan. Chowking niloloko nyo ba kami? The ingredients they use is not in your stardard, is it approved by main branch? I report to 0917800700, but no feedback until now. That's why I send here. I waiting any respond about these. Thank you very much.

Customer care male
Mr. Rommel Perez SaysOct 02, 2017

Kumain po kami sa chow king alabang zapote rd. Ssa starmall mag park kmi ng motor ask sa mga ridet nyo kung pwd mag park dto may sakama ko anak ko PWD den pumasok kmi sa store nyo lumabas ako naiwan ko ang payong nmin sa motor narinig ko ang three rider nyo na nagtatawanan ang sabi PWD daw cya kaya cya nag park dyn mall nga may sariling PWD bastos ang mga rider nyo ng starmall Chowking las pinas complain ko sana sa manager nyo na highblood nko grabe ang mga tao nyo ganito po ba ang service ang Chowking.

Customer care male
Mr. Paul Sabile SaysDec 15, 2017

Late delivery/ poor service/ job negligence

I spoke to Magdalena Loyola of Hotline and does not know that there is a call running for more than 40 minutes until I inform her. She must be alarmed unless she is doing something else. I spoke to Johannes Serote and does not know the SOP. All he said to me is " hindi ko alam. • why is he then in the operations?.

Customer care female
Ms. Sangeeta Jainani SaysDec 02, 2017

Your branch greenmeadows Manager named Arlene is very in human in her aprroach. Last November 26- 27 i was served spoilt food. Take out early morning 4am, but at home when i eat d food its spolit. I complaint as i am not well and vomitted, but your manager is refunding 109 php for d food. What abt handling it properly and she offered me compensation, but when i meet her she said no compensation only 109. What about the spoilt food that's served. No checking no apology.

Customer care female
Ms. Jocelyn Manalo SaysApr 13, 2018

Late ung ngdeliver ng 30 minutes pero bakit ayaw ibigay ung gc ko. Tpos ung box ng chicken sira p.

Customer care female
Ms. Deyana Regalado SaysFeb 21, 2015

Good Day Sir/ Ma'am,

I Have a complaint with the staff Chai Baylon and the Manager Maria Arevalo (Chowking Manila East Road Branch) They are not accomodating and rude to the regular customer. Pakisusap po palitan nyo sila hindi sila marunong mag managed ng store and mag handle ng customer. Baka malugi ung branch dyan pag ganyan ang staff and Manager kawawa naman ung may ari ng store. Ibalik nyo na lng ung dating Manager and palitan ung staff. This was happened Feb. 21, 2015 4PM. Thank you so much.

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