I have rented a car from 12th Oct and returned the car on 18th Oct. My reservation number is 41500581kp3. I have returned the car at the usual designated spot at the Logan Airport in Boston, but realized that I forgot to leave the car key inside of the car after an hour. I was able to return the key back to the Avis office roughly two hours after I returned the car. However, I already had $265. 63 charged on my credit card which I assume as a penalty. I was expecting the charge is cancelled automatically as soon as Avis Preferred office confirm the car key. However, I don`t see cancellation of the charge yet. Please confirm the returned car key and cancel the charge immediately.
Mr. Joaquim Bem On Phone To Avis Preferred Service
Good morning
My name is Joaquim Bem and my preferred number is 3xg09n. I sent a email to you two weeks ago about my rental on the 21. 08. 2018. Infortunately I add to cancel this rental because my dad add a stroke and I left UK on the sunday before. On monday the 20. 09. 18 I called Avis in Dover to cancel my booking which I was told it was done, but on the 26. 08. 19 I received a invoice for the amount of 40 pounds. I am still waiting for a feedback from you in this situation. Many regards
Joaquim Bem .