Kcb Customer Service Phone Number

Phone Number of Kcb is 254 (20) 2287000/ 254 (732) 187000 .
Kenya Commercial Bank Limited (KCB) is the corporate and retail banking services provider, based in Kenya. The bank was incorporated in the year 1896 and is headquartered in Nairobi, Kenya. The bank provides various personal banking services like current savings and savings facility, and loans such as easy pay loans, personal loans, and cards facilities like master card, Visa card, prepaid and credit cards. It also presents Biashara banking and advantage banking services to the citizens of Kenya. Besides, the Kenya Commercial Bank Limited presents foreign exchange to the consumers.
Official Contact Number of KCB for All General Inquiries
Phone: 254 (20) 2287000 / +254 (732) 187000 / + 254 (711) 087000
Official Contact Number of KCB for Landlines Users
Phone: +254 (20) 3270000 / +254 (20) 2851000
Official Contact Number of KCB for Mobile Users
Phone: +254 (711) 012000 / +254 (734) 108200

Services Offered By Kcb


There are number of services that are rendered by Kcb, and some of them are mentioned below:
  • Internet Banking: Kcb Customers can access their account anytime from anywhere and can also transfer Money to different users.
  • Mobile Banking: Users can use Mobile Banking If WAP is installed in their Devices and can easily make their payments, view their Report history and can do much more things.
  • ATM Services: Kcb has More than 40,000 ATM's available across India and users can make their transactions without any charge.
  • Aadhaar Services: Customer can also merge their Aadhaar Number with their Kcb Accounts by three means, visiting the branch, through ATM or through SMS.
  • NRI Services: Those NRI Customers Who want to have their flat in India are fully and financially supported by Kcb by rendering them different loans to set up their plans.


Social Media Networking Links of Kcb


Users who want to know more about Kcb, and their services can visit them on various social media networking sites mentioned below:

Facebook link of Kcb
https://www.facebook.com/kcbgroup

LinkedIn link of Kcb
http://www.linkedin.com/company/kcb-bank-group?trk=cp_followed_name_kcb-bank-group

Twitter link of Kcb
https://twitter.com/KCBGroup

Other Contact Details of Kcb


Email: customercare@tz.kcbbankgroup.com
Tel: +255 22 2664335
Fax: +255 22 2664388

For More Details users can also Visit At:
https://ke.kcbbankgroup.com/contact/


Kcb Address


The address of Kcb is Post Box 48400, Nairobi, Nairobi Municipality, Kenya.

Kcb Email Address


The email address of Kcb is contactcentre@kcb.co.ke.

Kcb Website


The Website of Kcb is www.kcbbank.com.

Kcb Customer Support Service Phone Number


The customer support phone number of Kcb is 254 (20) 2287000/ 254 (732) 187000 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Kcb Service Center and Kcb customer service phone number is given below. The helpline of Kcb customer service phone number may or may not be toll free.

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Kcb Phone Number Customer Service

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Kcb Source of Knowledge


ke.kcbbankgroup.com/contact/
tz-en.kcbbankgroup.com/business-banking/
tz-en.kcbbankgroup.com/personal-banking-home/
tz-en.kcbbankgroup.com/foundation/
tz-en.kcbbankgroup.com/about/
www.kcbbank.com

Your Complaint, Suggestion, Complication, Review To Kcb

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Kcb Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Francis Ngugi CallsMay 22, 2022

Mr. Francis Ngugi On Phone To Kcb Service
I need a pin. Which I can access my mobile banking.

Reply
Customer care male
Mr. Francis Ngugi CallsMay 22, 2022

Mr. Francis Ngugi On Phone To Kcb Service
I visited gikomba branch to complain a b ut my atm. But I never access to take it. But we agree with one of agent to apply mobile phone banking and he gave me a form to my documents. The system they were down so they tell me to back home he will send me freed back incause of hour tilltoday from fiday hawajanipea feedback.

Reply
Customer care male
Mr. William Kabutha Namaru CallsJul 01, 2017

My name is William Kabutha Namaru , Tel. 0711-966535, A/c number 1204389179. I had a one month Kcb Mpesa loan of 250 payable on 1st July, 2017 which I paid. On the same day at 8:30pm I applied for another loan of kes. 400. Kcb sent a message that they had lent me kes. 384 which is in order. The problem is that when I tried to withdraw that amount, there was only kes. 135 in my Kcb Mpesa account. I've tried to contant you through the phone numbers in vain. Please help me recover the missing kes. 250, thank you in advance.

Reply
Customer care male
Mr. Zemeheka Bilashaka CallsMar 26, 2018

Mr. Zemeheka Bilashaka On Phone To Kcb Service
Am. Trying to active an account, but am told it is blocked. How do l go about it?.

Reply
Customer care male
Mr. Alex Ireri CallsJul 01, 2018

Hello, my name is Alex Ireri . I took a Kcb Mpesa Loan some time back and took some time to pay back. I was put on CRB. I contacted CRB and said my rating is not in the Red list. When i apply for another Kcb Loan i get a message saying i cant qualify because of my CRB ratings. Later Kcb sent me a message saying my issue has been resolved and yet it has not. My Mobile number is 0722-863476. Kindly sort out the issue and revert.

Reply
Customer care female
Ms. Juanita Morioni CallsJun 16, 2017

Ms. Juanita Morioni On Phone To Kcb Service
I got knocked negative and went to the bank the same day to Deposit money so I would not get charged a fee. And still did. This is the second time. And they refuse to re debit my account. I didn't purchase anything. A loan came out both times. If this continues/ doesnt get fixed, I'm changing banks.

Reply
Customer care female
Ms. Florida Esther Sikolia CallsJun 16, 2017

I took a loan from Kcb Kakamega January 2017, to be recovered from my salary. For some reason, your officers never recovered the loan despite my constant reminders. They have waited till end of May, now they freeze my account. Since January my salary has always been deposited into my account, I still do not understand why Kcb never recovered their monthly installment even after i made effort four times to remind them. It seems my account will be frozen for at least three months. I only have that source of income. I have asked kakamega branch to allow me some amount, some sort of relief, to adjust upwards the recovery so that the loan will still be recovered within the agreed time frame and they asked me to write to write to the manager Kcb university way branch. I did. I am yet to receive any kind of responce from anyone. I have my monthly obligations which need to be sorted. It has been now two weeks surely. I find this is so inhuman. 0722884681.

Reply
Customer care male
Mr. Silas Gatobu Gikunda Mugambi CallsJun 07, 2017

Mr. Silas Gatobu Gikunda Mugambi On Phone To Kcb Service
I have applied for Mobiloan, but I am always told that my ID. Number is wrong. We have corrected it several times with my local branch )NKUBU BRANCH in Meru)but we are always told that the number is wrong. I can not understand the problem. Please assist. A/c. No. 1116234343
Branch; MOI AVENUE NAIROBI. Phone is +254 700 251724.

Reply
Customer care male
Mr. Lennox CallsJun 06, 2017

Hi i was depositing money to my Kcb account lipa na mpesa. Unfortunately i deposited to the wrong account which is 1168859803 and confirmation code is LF6877E7A. Please deposite to my account which is 1168859603 Lennox katana jonathan ID number 22921687.

Reply
Customer care male
Mr. Sammy Kipchirc Kibiwott CallsOct 26, 2017

Mr. Sammy Kipchirc Kibiwott On Phone To Kcb Service
My account has been blocked, I request it to be unblocked.

Reply
Customer care female
Ms. Monicah Manyara CallsMay 08, 2017

Ms. Monicah Manyara On Phone To Kcb Service
Hi. Your system still indicates a poor CRB rating that denies me the Mpesa loan even after being cleared a week ago. Please update status so that i can be eligible to apply for a loan.

Reply
Customer care female
Ms. Jeniffer Chepkirui Mberia CallsMay 05, 2017

Ms. Jeniffer Chepkirui Mberia On Phone To Kcb Service
Iapplied for mpesa and was declined because of crb rating. I have aways taken this loan for about 1yr. I have no bad debt. What could be the reason.

Reply
Customer care female
Ms. Magdalene Wambui CallsSep 28, 2017

Dear Sir/Madam,

Hi am trying to access Kcb Mpesa Loan. I get messages that my loan limit is Kshs. 9, 600, but am unable to access it cause i was listed with the CRB and got a letter for that effect. Kindly help

Regards
Magdalene Wambui
0726319413.

Reply
Customer care female
Ms. Chepkoech Rose CallsFeb 02, 2018

Ms. Chepkoech Rose On Phone To Kcb Service
Good afternoon, i have been an active customer of mpesa loans, but recently after i paid my loan i was declined to borrow another loan due to CRB rating, but i have cleared my name with CRB. Please i need to access the loan again. My names are Chepkoech Rose cell phone number is 0721564911.

Reply
Customer care male
Mr. Peter Bateman CallsJun 05, 2018

Mr. Peter Bateman On Phone To Kcb Service
Your help desk does not accept an alien ID number. Therefore I have to visit the branch and get the issue sorted. This is not assisted by the fact that the alien card has expired and the department of immigration takes a long time to issue a new one. I hope that we can get this addressed in the future.

Reply
Customer care male
Mr. Joseph Matura Mbugua CallsNov 15, 2018

I was a member of Kcb, but need some assistance concerning m-pesa loan because I qualify for kshs 0 and need some loan. Kindly assist.

Reply
Customer care male
Mr. Ken CallsSep 12, 2017

Mr. Ken On Phone To Kcb Service
I sent money to mpesa account and I've not yet received it.

Reply
Customer care male
Mr. As Above CallsMay 17, 2018

Good Morning, My name is STEVE OTENGO OGWENO, ID NO 28025138, ACCOUNT NUMBER 1200612183. I paid total debt owed to Kcb bank through my account, but my detail are still blacklisted at CRB. I raised the request last week and promised to be worked on in 48hrs though still this has not been worked on. I again raised this on the same complaint and was given complaint number Kcb-6506619-53c1. Kindly resolve and clean up my CRB Detail.

Reply
Customer care female
Ms. Maureen Jepkoech CallsMay 11, 2018

Ms. Maureen Jepkoech On Phone To Kcb Service
I am trying to apply for a salary advance through my phone, but it tells me that the customer does not exist. Kindly assist because i am in need of advance loan to take of an emergency issue.

Reply
Customer care female
Ms. Rebecca Getengah CallsMay 10, 2018

Ms. Rebecca Getengah On Phone To Kcb Service
I APPLIED FOR MOBILE BANKING SOME TIME BACK AND I HAVE TRIED TO MAKE FOLLOW-UPS WITH NO SUCCESS. I KEEP GETTING A MESSAGE STATING THAT IT HAS BEEN RESOLVED BUT SO FAR I HAVE NOT GOTTEN THE PIN. KINDLY ASSIST. REQUEST NUMBER : 6404133
PHONE NUMBER : 0725024903.

Reply
Customer care female
Ms. Kemto Clear Brandy CallsAug 26, 2017

I had a loan and tried to pay it through mpesa the money is withdrawed in my mpesa and Kcb is still telling me that i have a loan balance. Phone number is 0798437035
Names Kemto Clear Brandy .

Reply
Customer care male
Mr. Felix Onyango Otieno CallsAug 10, 2018

Mr. Felix Onyango Otieno On Phone To Kcb Service
My mobile banking pin is not working and I never changed it. Kindly help.

Reply
Customer care male
Mr. Morgan CallsDec 07, 2017

Hi, I have just requested for a loan using the Kcb Mpesa App. I received a confirmation SMS that the loan had been approved and now i could go to my KcbMPESA and tranffer the money to my MPESA account. I did that. The amount was deducted from my Kcb Mpesa account, but then my mpesa account remained the same. On calling safaricom they diagnose that you had cancelled my transaction. Could you kindly help out urgently because i had planned to use the money for an emmergency.

Reply
Customer care male
Mr. Lamech Nyamache Matoke CallsDec 06, 2017

I owed Kcb a loan of 100 Kshs and I was listed in CRB. I have managed to pay tha amount I owed the bank. Please I am requesting that you update my status.

Reply
Customer care male
Mr. Reuben Musundi Shitero CallsAug 09, 2018

Dear Manager,
I am your customer with back Account number 1102964050. I am constant borrower with Mobiloan. I borrowed a loan in April and repaid in May. But due to the Holidays Labor day I delayed to deposit my repayment. I am listed as a defaulter yet I cleared the loan and have received MOBILOAN from may to date. METROPOL cannot provide my clearance certificate for CRB yet I'm due for an interview on Tuesday 14th August. I reported the matter at your Kcb Eldoret town center branch and they promised to expedite my clearance, but its not forthcoming. Kindly facilitate the process to enable me get clearance.

Reply
Customer care male
Mr. John Mokaya CallsAug 08, 2018

Good evening,
I applied for Ksh 2650/- Kcb Mpesa loan today 08/08/2017, but your SMS response was that I already have a loan so I do not qualify. (I do not have any unpaid loan in the real sense). I then called on 0711087000 and your officer apologised for the wrong SMS sent to me. He further confirmed that from the records my today's application has gone through and money dispatched to my Mpesa account. (which is not the case as my Mpesa account does not have such money. I have tried to reapply severally after this only to get response that I have been given a loan. I called again your number 0711087000 and your officer still reassured me that money has been dispatched to my Mpesa account. Is it that money was sent to a wrong person while the burden of repaying is being put on me or is it your gentle way of denying me a loan. ?.

Reply
Customer care female
Ms. Mary Kiromo CallsNov 27, 2017

0722769360 - I have been a Kcb MPESA customer for over two years now. I had made a loan request in Oct mid of kshs 24, 400. I proceeded to pay the same at the end of the month so I can repay and get another loan. I tried applying for another loan, but it shows that i've been listed with CRB and I can not access the loan. I have received a message that my loan limit has also gone up and I was happy to know that I can use the same to grow my small scale business, but the CRB tag is still on my account. How can I be assisted because I have consistently paid what I owe and even on calling CRB, they only said that you are not loaning anyone who has defaulted before. The default I have in my best recollection was with Mshwari in the year 2016 which I cleared and even paid the interest. I still wish to get the loan as I am totally set back. I hope to get favorable consideration.

Reply
Customer care male
Mr. Joshua Imbogo CallsJul 26, 2018

I have moved 300 from MPESA to Kcb-MPESA today, BUT on Kcb-MPESA account it has reflected 215 different of 85 less? what is the reason? Again I have paid to reduce my Kcb-MPESA LOAN of 3088 with kshs. 215, it has reduced by 203 shillings, again where is kshs. 12? because the loan is kshs. 2585?.

Reply
Customer care male
Mr. Maximus Kiriago CallsJul 06, 2017

DISPLEASURE

Yesterday, I send 1000 through mpesa, but I didn't get any Kcb conformation SMS and today I tried to call your number, but I didn't get your assistance which annoyed me. What I want is reverse my money back. MY number is 0726652670.

Reply
Customer care male
Mr. Kenny CallsNov 02, 2017

Mr. Kenny On Phone To Kcb Service
Good afternoon, kindly advice whether i can deposit a cheque to a newly account that have never been deposited cash.

Reply
Customer care male
Mr. Akalook CallsJul 27, 2016

Dear Support,

Can you send money to your kenyan account with the Tanzanian' Swift code?

Please advise if it's possible to then reflect in your Kenyan Kcb account?

e. G: 01 account created in Kcb kenya

wanted someone to send money to that same account as in it was in Tanzania (using Swift code from Tanzania)

Will I be able to see the money in Kcb kenya account?

Best Regards,

Have a lovely day,

Al.

Reply
Customer care female
Ms. Caroline Karimi CallsJul 01, 2016

Ms. Caroline Karimi On Phone To Kcb Service
I opened an account via phone the mobile banking system you provided the account and i activated the account with 200 ksh, Then the name of mobi banking does not appear in my phne for easier using. Please help me. Thenx.

Reply
Customer care male
Mr. James Brian Kipkech CallsJun 23, 2016

Good evening,

I had applied for Kcb Mpesa loan and i received a message confirming that my account has been credited. But when i try to withdraw to my Mpesa account, i am told that i have insufficient amount to transfer. Please assist.

Reply
Customer care male
Mr. Nicodemus CallsJun 21, 2016

My name is Nicodemus Otieno i have been unable to access mpesa loans whenever i try i am always told my loan has been declined because of loan rating which i don`t understand an yet other banks give me loan what is difference between Kcb and other banks?.

Reply
Customer care male
Mr. Peter Muchiri Kiboi CallsJun 21, 2016

I Deposited Money On My Kcb MPESA Account on date 18 after a few hours i checked on my account balance only to find Ksh1. 00, please Help, 0791916157.

Reply
Customer care female
Ms. Silvia CallsJun 20, 2016

Hallo,

I made a payment of my Kcb loan today using the Mpesa loans platform and received a Mpesa message confirmation of the payment(kes 1, 400. 00), but still am being advised i still have a pending loan. I also tried to assess your platform using *844, but am informed service is not available at the moment. My number is 0722644414. Please assist to have this sorted out. Thank you in advance. Silvia Njeri.

Reply
Customer care male
Mr. Alfred Koskei CallsJun 03, 2016

Iam a member and my tea income is being channel to my account at Kcb last month i borrow a top_up of mavuno loan and i was given in excess, but i never realize maybe it was an error thinking may be from other sources i withdraw all the cash, but after two days i receive a phone harsh call that iam criminal and yet it is my bank i have over 6000kgs right now which ofcourse Kcb is safe for me in terms of bonus, but i was intimidated to bring back the money and that word of calling criminal and it is my bank what do i do if i have use the money because i told the caller to wait one month, but does not understand?.

Reply
Customer care male
Mr. Michael Ondili CallsJun 01, 2016

Mr. Michael Ondili On Phone To Kcb Service
My phone number is 0718063278 with respect to my previous inquiry and I have never defalted.

Reply
Customer care male
Mr. Michael Ondili CallsJun 01, 2016

Mr. Michael Ondili On Phone To Kcb Service
Why have I been blacklisted with the bank for a am banking loan?
there was a slight confusion with my student loan payment between helb and my employer which was settled.

Reply
Customer care male
Mr. Vincent Kipkorir CallsMay 14, 2016

Mr. Vincent Kipkorir On Phone To Kcb Service
I loaned 1400, but received 916 shilling. Explain to me what happened.

Reply
Customer care male
Mr. Vincent Kipkorir CallsMay 14, 2016

Mr. Vincent Kipkorir On Phone To Kcb Service
I took a loan of ksh. 1400 today and it was unfortunate that I received ksh. 916 on my account. I had no standing debt, knowing that 84 shillings has gone to interest what of my other 400.

Reply
Kcb Customer Service Care Phone Number 249062
Mr. Augustine K Njue CallsDec 24, 2015

Mr. Augustine K Njue On Phone To Kcb Service
I requested for a loan at around 2am and upto now I haven't received the funds in my account. I thought this was an instant loan? Do I have to wait this long.

Reply
Kcb Customer Service Care Phone Number 245748
Ms. Ballerine Shunza CallsNov 24, 2015

Ms. Ballerine Shunza On Phone To Kcb Service
Am very disappointed about the mysterious disappearance of my money from my acccount. I have communicated via mail, but i have not received feedback yetthanks in advance.

Reply
Kcb Customer Service Care Phone Number 241505
Ms. Caroline Chepkirui CallsOct 11, 2015

I blocked my Kcb Mpesa pin, ID 27235587. Balance shs 57. Phone. 0710458577.

Reply
Customer care male
Mr. Charles Osuo CallsOct 02, 2015

Hi, I have a loan of Ksh 6, 000 which i took through Kcb mpesa on 30th Sep 2015. I want to settle it before the end of one month period, will I be eligible for another loan or the one month period must come to an end?.

Reply
Customer care female
Ms. Jane CallsAug 21, 2015

Ms. Jane On Phone To Kcb Service
Kindly assist me please i qualified for the Mpesa account, but still can not access it please am begging for your help. Thank you.

Reply
Customer care male
Mr. Jeremy CallsAug 13, 2015

Is it by coincidence that nine Kcb mtaani agents in Kayole have NO float ? Yesterday Wed 12/Aug/2015. Yet private businesses are booming and all other competitor agents are working. Kcb up ua game something is not just right. On further probe issues to do with system network and customer service i. E. Lack of it are the main thorny issues. The only working mtaani agency is in the Kcb banking hall. Mtaani hakuna works inaendeleaFor info only just own it up. Disappointed client.

Reply
Customer care male
Mr. Tobias Ochieng' Obong'o CallsJul 25, 2015

I have tried to borrow from Kcb Mpesa but, all the trials have failed, though I'm told I qualify for Ksh 10, 000. Can I know the reasons.

Reply
Kcb Customer Service Care Phone Number 232361
Mr. Stephen Morris Kinyori CallsJul 14, 2015

I forgot my Kcb Mobi account password for *522 and for Kcb Mpesa, now my account is locked and i cannot access the services through my mobile, please call me on 0711318226 and fix this for me as you customer care number is never picked.

Reply
Customer care female
Ms. Oscar Ambunya CallsMay 18, 2015

Ms. Oscar Ambunya On Phone To Kcb Service
I completed my one month loan in time I.e before 13-05-15 and I have applied for second one but you denied me. This arose when I made repayment s on 29-04-15 of sh.1600 and on 09-05-15 of sh 1700. of which both transactions were not completed due to low network in the bank.I called customer care several times to address this issue but I have getting empty promises. kindly assist.

Reply
Customer care user complaints