Menards Customer Service Number Delineated Here With Complaints and Reviews
Mr. Todd Fruechte On Phone To Menards Service
I sent in pictures of bad carpeting that we received from Menard's of St. Cloud MN in October of 2018, I then got a letter from Brenda Garrett on September ten 2018 stating that a Mr. Krause would be contacting me regarding our issue with the product. Giving them time to review the pictures that i sent and to talk with the manufacture, I find myself writing this on February 6th 2019. I have not received any communication from Brenda Garrett or Mr. Krause on the matter at hand. I find this very poor customer service. I would like a call to resolve the complaint I sent in please. 320-232-0138 Thank you.
Reply
Mr. Loren Burdick On Phone To Menards Service
Dear Sir or Madam,
I've had trouble receiving my bill and have been charged extra because I never got the paper bill. If you will check my records you'll see that I've always paid this when I received it. My name is Loren Burdick ACCTT 6004 30010853 2539 address: 10014 Blanchard Rd. Blanchard MI 49310
We called your headquarters and thought we had this problems taken care of. My card is old and requested a new one. This hasn't happened. We've been a good and loyal customer for years. Please check in to this matter for me. Thank you. Loren Burdick .
Reply
Ms. Bonnie Larson On Phone To Menards Service
Trying to get into my account have been trying to call get operator sends me to IT rings ten or more times and then hangs up, happened twice. I have my account to password and email remember. I noticed that the email has a dot at the end. When I correct the email it won't let me into account goes back to the email with dot. Blarson@tds. Net. Instead of blarson@tds. Net I have been trying to find out how to fix this for two days now and no help from anyone I call. Extremely flustrating.
Reply
Received wagon and the rails were all damaged. Everytime I call toll free number it belongs to Capitol One credit card. WTH? Lady at Capitol One gives me my local Menards store number and tells me to call them. WTH? This order has nothing to do with my local store. I have 72 hrs to report damaged item. Well who the hell do I call or email? Menards is as bad as Walmart and their online store. DO NOT ORDER FROM Menards ONLINE, THEY HAVE MAJOR ISSUES.
Reply
After calling several numbers for Menards and not getting any results I am trying this, your company has the worst service I have ever delt with including this, on 4/20 /17 I spent over 900. 00 for siding at this store Clio Mi only to have to load myself even after contacting the manager there, I plan on never returning to any of your stores again.
Reply
Ms. Heather Ogden On Phone To Menards Service
Hello my name is Heather and I had bought a snow blower from your facility and the box was open, but I had asked one of your workers if it was ok and she said since it was on the shelf it should be fine. Well. It was not fine one I got it home I was missing half the pieces that were in there )eye bolt, oil, owners manual, and engine manual) came in got missing pieces and I have tried to use it and the auger will not rotate Do you not inspect the product before you put it back on the shelf and sell it to someone for full price? I had bought this product a couple months ago and it has been an ordeal since I bought it one thing after another partially my fault, but still it is a piece of junk and want to know if I can either return it or what can be done if anything.
Reply
Mr. Jennifer Adele Moore On Phone To Menards Service
I went to the Drystal Lake store for help with a project. Heather en Lorenzo were very helpful. They solvved myproblem and gave me advie
Jennifer Moore.
Reply
Mr. Jeffery Glenn On Phone To Menards Service
I purchased a mattres and box spring on Monday borrowed a truck and trailer to take home on Tuesday when I got there I gave receipt to associate he got my mattress and box spring put it on my trailer and I took home I then returned truck and trailer to friend came back home to unpack mattress and discovered was wrong mattress went back to store today without truck and trailer to make sure mattress I got did not match up with receipt of one I bought I feel this is not my fault because was picked off shelf and loaded by your associate therefore I felt the right one should be delivered to me and wrong one picked up by the store very disappointed customer service said they could not do that for me I have been a long time and frequent customer.
Reply
We own a rental business and have purchased supplies and remodel materials for years from Mendards. After our visit on August 29th for a pick up of building material for a siding and door remodel I for one will not shop Menards until your employees are trained to help guests. We are seniors in our sixties and had to find and load most of our products. The two young men that were there to help us were useless they were lazy, at our age we could run circles around them. This has been our experience for years at Menards, now that I am retired we will be patronizing other vendors. Jennifer Bushee
East Grand Forks, MN
Menards at Grand Forks, ND.
Reply
Ms. Marine On Phone To Menards Service
I made a purchase of a wardrobe and after a while I saw on Menard's website the same product at much cheaper price. I called the store and they do not know how to explain this abnormality. I tried to reach customer service, but in vain. I have to orders now for the same product. Crazy.
Reply
Mr. Kenneth Speicher On Phone To Menards Service
Cannot reset password (I know my password it is written down), then when I go to get a new password, the question I am asked is my grandparents city which is written down as Bangor and both grandparents live in Bangor. It tells me that is incorrect also. Then it tells me to create a new account, which I put in all the information and of course it does not work as someone else already has that email address (which is me). I have been searching for a customer representative to reset my internet password and cannot locate phone number for that function. Kenneth Speicher cell 616 218 3761 I need help to shop on line and order materials for a large construction activity I am working on - I have spent 5, 000 this past week and it is beginning to be a waste of my time not not being able to shop on line and go to the store to just pick my materials up. HELP.
Reply
WHEN COUNTER TOP IS NOT MADE RIGHT, Menards SHOULD CONTACT BUYER RIGHT AWAY AFTER BEING ADVISE TOP WAS NOT MADE RIGHT ACCORDING TO ORDER AND SHOULD BE DONE WITHIN three DAYS AND NOT HAVE TO FILL OUT A FORM AND WAIT OVER 30 DAYS. THEY SHOULD HAVE PHONE NUMBERS AND EMAIL ADDRESS AVAILABLE ALSO TO SPEED UP THEIR TERRIBLE CUSTOMER SERVICE. WILL POST WARNINGS ON FACEBOOK NOT TO BUY BIG TICKET ITEMS FROM Menards.
Reply
We bought a new solid surface counter top from Menards. When we receive it the end was not finished as per our contract. Now all we get is a round around. No phone numbers to speak to real person to get someone out to finish double round over edge. We will never make another large purchase from Menards again.
Reply
On 5/26/15 I ordered $1, 000 plus blind from Menards. The products on display at Menards nor installation was the same. You can never remove the valance or clean it without ripping. I mailed a very detail letter to Menards with pictures, along with an assembly part that came infested with bugs. The assembly came from Mexico. I received a letter from Brenda Garrett, Menards guest service, she sent my complaint to Mr. Ejzak, manager of Spring Fashions aka Bali blinds. On 7/23, I called Mr. Ejzak. On 7/24 Laura called, I gave my concerns. She suggested I have an installer to check my controller due to more problems. I suggested she have someone to come out. On 7/27 Laura called, trying to get someone out. Still waiting I called Menards headquarters 17158765911. You get a recording to write them a letter or fax. They used "bait and switch" tactics. (Menards and Spring Fashion aka Bali blinds) Menards also trick you with the 11% rebate, I haven't received that either.
Reply
I went to your new Menards store on North Av in Melrose Pk. Il yesterday. I wanted to purchase two of your Clevermops that were on sale for $9. 99. Your store is not close to my home, but you had some good sales I wanted to take advantage of. When I asked one of your associates about the Clevermops she told me they were sold out the Friday morning as soon as the store opened. Cleaning people came and bought all of them. I asked if there were Rain checks, she said number I do not think this is fair that someone can come in and buy all the products. I was very disappointed that I went all that way and couldn't get what I wanted. I was there on Saturday afternoon, so it wasn't the last hours of the sale In the future, I wish you would put limits on such popular items so we all have a chance to purchase it.
Reply
I purchased a yard works wheel barrel at your store last fall. I put it together and left it sit in garage. Now i try to put air in tire and it wont hold air. Tube was split. Took it back to Menards and they gave me another tire from a box. Went home and tried to put air in it. Same thing the tube was defective. Went back to store again. They refused to give me another tire or even just a tube. So I had to purchase a tube to be able to use my wheel barrel not to mention I wasted four hours of my time. NOT HAPPY with there response. I do a lot of business with Menards thru my company. If I do not get re-reimbursed for the tube I will no longer go to Menards for myself or my business.
Reply
Mr. Philip W.combs On Phone To Menards Service
My complaint is this (since you allege "dedication to quality and service" you should at least be forthcoming and retract this statement. BECAUSE AT THIS TIME IT FEELS JUST LIKE AN OUTRIGHTLIE. Earlier today we spent about 125. 00 at your Princeton Rd. Bridgewater store and at check out I needed two bags of water softener salt and two bags of SAFETY SALT. BAR CODES were obtained and since we were there yesterday I priced the saftey salt. Was told I'd have two go to the back of the store, get out of a line that was upset at me for causing such a problem, that was even mine. GET THEPRODUCT AND COME BACK. 4OR five of your employees just stood there not doing a thing while I retrieved the products. VIEW your videos if you do not believe me. Mr. PhilipW.combs, 5834TrentonRd., Trenton, Ohio 45067 A STROKE VICTIM ONLY one problem I'm a living handicapped STROKE victim THANK YOU VERY MUCH.
Reply
