NJOI Customer Service Phone Number

Phone Number of NJOI is 03-9543 8100, 03-9543 3838 .
NJOI is a leading provider of satellite television services in the country that operated by Astro Malaysia Holdings Berhad, a media entertainment company. NJOI is also the country's first subscription-free digital television service provider. Astro Malaysia Holdings Berhad mainly comprises in four business segments including Pay-Television, Radio, Publications and Digital Media.

Valuable Contacting Details of NJOI


  • Contact Number for Technical Issues / General Inquiries
    Phone Number: 03-9543 8100
  • Contact Number for To Get Njoi
    Phone Number: 010-268 7826
  • Contact Number For NIROZCOMM
    Phone Number: 603-3080 1086
  • Additional Contact Number for General Support
    Phone Number: 03-9543 3838


The company serves more than 3.5 million subscribers including Malaysian TV residential customers. Astro has over 170 television channels with the nearly 37 HD TV channels that is delivered through IPTV, Direct-To-Home satellite television and OTT platforms. In addition, the company also provides many services like HD, 3D, PVR, VOD and IPTV under the two brands including Astro B.yond and Astro On-The-Go.

NJOI Programmes and Channels


NJOI satellite TV service was released in the year 2011 by Astro Malaysia Holdings Berhad with the Aim to provide affordable and high-quality satellite TV services for Malaysian citizens. NJOI provides 20 radio and 22 television channels to the customers across the country. The company's NJOI Radio channel has become the country's highest rated radio station with over 13 million weekly listeners.

The NJOI radio is available on both terrestrial and digital channels. NJOI also offers prepaid satellite television service to their subscribers across the country. NJOI prepaid satellite television service also allows the subscribers to access additional content on top of the existing 44 TV and radio channels.

NJOI Customer Service Network and Dealers


NJOI provides its services across the Malaysia through a large network of dealers, distributors and branches. Apart from this, NJOI has various customer service centers located in different cities and regions. For all other information including NJOI customer support, contact details and service centers, kindly log on to the official website of the company: www.astro.com.my


NJOI Address


The address of NJOI is Kuala Lumpur, Malasyia.

NJOI Website


The Website of NJOI is www.njoi.com.my.

NJOI Customer Support Service Phone Number


The customer support phone number of NJOI is 03-9543 8100, 03-9543 3838 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of NJOI Service Center and NJOI customer service phone number is given below. The helpline of NJOI customer service phone number may or may not be toll free.

Click Here To View NJOI Customer Service Phone Numbers


NJOI Phone Number Customer Service

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NJOI Source of Knowledge


www.astro.com.my/njoi
www.astro.com.my/njoi/channels
www.astro.com.my/njoi/faq
www.astro.com.my/njoi/njoidealers
en.wikipedia.org/wiki/njoi
www.njoi.com.my

Your Complaint, Suggestion, Complication, Review To NJOI

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NJOI Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Chin Pau Liong CallsDec 14, 2020

Hi, can you send technician to my house for checking currently NJOI box no power supply.

Reply
Customer care male
Mr. Kamal Eazzat Bin Mat Isa CallsJun 10, 2020

I cannot open my NJOI channel. Just display on box "boot". What kind of problem, please assist me.

Reply
Customer care female
Ms. Maizatul Afiqah Binti Meor Azizi CallsSep 26, 2019

Hi NJOI. Yesterday. My signal channel not avaialable after raining and be disruption. Until now. Can you get my channel back.

NJOI Phone Number Customer Care Service
Reply
Customer care female
Ms. Eluna Anak Sian CallsApr 06, 2019

Ms. Eluna Anak Sian On Phone To NJOI Service
Njoy saya tidak dpt berfungsi setelah terkena petir hari isnin lepas. Hampir seminggu tidakbafa signal dan tidak dpt menonton progm2 di njoy.

Reply
Customer care male
Mr. Zamsari Md Samsury CallsJul 01, 2017

Kenapa NJOI saya tiada siaran untuk chanel 122 dan 135. Sedangkan NJOI jiran saya ada siaran itu.

Reply
Customer care female
Ms. Wong Yin Yee CallsJul 02, 2018

My NJOI Programme stopped functioning for about one week. The TV screen showed "signal unavailable". I have made several call to call centre and the answering machine just answered my smart card number invalid. Here are the smart card N0. 011063238023 and the serial N0. PCVN1712177955. Please rectify the problem quickly. Thanks.

Reply
Customer care female
Ms. Khoo Poh Ean CallsJun 16, 2017

Recently i found there is one channel "go travel' missing or stop playing in NJOI that channel is my mum favorite. May you advice why is it mussibg.

Reply
Customer care male
Mr. Nazri Bakri CallsMar 14, 2018

I'm attending my grand-aunt who facing a problem with her NJOI service. Later I found out that her NJOI decoder is faulty; there is no power at all. She's facing this problem since three weeks ago. And she do not now how to contact NJOI/ASTRO service. Our call to ASTRO customer service was not attended. Hope that NJOI technical team can solve her problem soonest possible. She is staying in No. 69, Jalan Anthinahapan, Tmn Tun Dr Ismail, KL. Her name is Khadijah Hashim and you may call her at 03-7727 2434. OR you may also call me (NAZRI) at 019-2360616 for explanation.

Reply
Customer care male
Mr. Mohd Hafizi Bin Mamat CallsMay 29, 2017

Saya telah menelefon pihak NJOI customer service untuk tahu bila tarikh pemasangan akan dibuat setelah four hari menunggu. Saya email pada 28/5. Dan jawapan yg dpt ialah seperti dI screenshot. Hari ini saya call dan yg mengejutkan saya diberitahu appoinment tlh dibuat pada 27/5 mlm bahawasanya pihak kami bersetuju utk tarikh pemasangan pda 1/6. Sedangkan kami tidak mendpt sebarang call dr pihak NJOI/installer. Saya berharap pihak NJOI lebih bertanggungjawab. Janji two hari waktu bekerja seperti yang dinyatakan perlu ditepati.

Reply
Customer care female
Ms. Leiw CallsOct 25, 2017

kenapa NJOIn saya tiada channel 300? apabila saya tekan 300, ia terus ke channel 301? minta bantuan tuan dan harap call saya secepat mungkin, tq
0196172489.

Reply
Customer care female
Ms. Leiw CallsOct 25, 2017

Hello, saya nak tanya kenapa NJOI saya tiada channel 300? apabila saya tekan 300, ia terus ke channel 301. Harap boleh bantu saya dan call saya secepat mungkin, tq
0196172489.

Reply
Customer care male
Mr. Dsfasd CallsMay 14, 2017

Mr. Dsfasd On Phone To NJOI Service
Sdfad fssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss.

Reply
Customer care male
Mr. Hazrie CallsMay 13, 2017

Selamat malam saya nak tanya bahawa siaran NJOI saya mengalami masalah teknikal "please insert the correct astro smart card with the arrow facing up. (S2)"

No card NJOI 0154 0376 5231

Mohon tindakan segera tq NJOI.

Reply
Customer care female
Ms. Angel Lor CallsOct 15, 2017

Hi, I'm Ms Lor. Can you tell me how to activation my Astro NJOI?.

Reply
Customer care female
Ms. Joey Mah CallsOct 15, 2017

Ms. Joey Mah On Phone To NJOI Service
Good day, I am user of and joi, my smart card number : 0154 0525 4028, our installation of decoder in month of August 2017, recently I had faced problem of connectitivity on the cannel CCTV four and others channel even we cannot watch the show on clear sunny day. Please check our decoder system and reply us. Thano you. From,
Joey Mah .

Reply
Customer care female
Ms. Ng yoke Kin CallsSep 22, 2017

Ms. Ng yoke Kin On Phone To NJOI Service
Recorder no power

Reply
Customer care male
Mr. Rosli Bin Ibrahim CallsSep 12, 2017

Selamat malam. Saya hendak dapatkan no ic pendaftaran untuk NJOI saya. Mungkin ada kesilapan semasa pendaftaran dahulu pada no ic saya. Bila saya hendak upgrade channel tidak dapat. Saya serta sekali gambar kad pintar NJOI saya.

Reply
Customer care female
Ms. Wan Noor Aniza Bt Wan Mohamad Nordi CallsSep 06, 2017

Kenapa telefon tak boleh, saya nak tnya kenapa masa first kol ckp promosi bulan pertama hanya bayar RM62. 30, Bulan kedua RM7. 50, Bulan ketiga and berikut nya perlu bayar 32. 30. Tapi kenapa sekarang saya perlu bayar sebulan 62. 30. Saya pakai NJOI, dia ckp NJOI, but promosi. So jelaskan kenapa perlu bayar 62. 30. Sila kol 0194061067.

Reply
Customer care female
Ms. Angela Goo CallsJan 12, 2018

Hello,

I just have my NJOI Successfully installed last night and I wish to purchase one new channel via CH200. Have been sending message using the code available in CH200 to 33888 since last night till now. BUT keep receiving reply message as " CH200 service is temporarily unavailable"

Can you please help to advice. Thanks

Angela
012-2005678.

Reply
Customer care male
Mr. Azman Bin Assan CallsMay 04, 2018

Mr. Azman Bin Assan On Phone To NJOI Service
Please help me to stop the subscibtion of the extra chanel that offer to me. Tq my card number 015017895168. Hp 0198600677.

Reply
Customer care male
Mr. Wan CallsDec 23, 2017

Ape yg jd msalah?kalo da potong duit, knp msh xdapat nk tonton siaran yg dilanggan oleh pengguna. Knp sistem astro iNJOI ne lembap?.

Reply
Customer care female
Ms. Nazlina CallsAug 12, 2017

Ms. Nazlina On Phone To NJOI Service
Siaran njoy tidak berfungsi. Urgent. Urgent.

Reply
Customer care male
Mr. Soi Wei Sing CallsDec 15, 2017

My Astro NJOI have no signal at all for a month. Try to call to customer service hotline, but always busy. Wondering if there anyone to answering call?.

Reply
Customer care male
Mr. Mohd Termizi.bin Abdul Razak CallsDec 09, 2017

Kenapa siaran NJOI hari ini tidak dapat ditonton.

Reply
Customer care female
Ms. Izyana CallsDec 06, 2017

HI. I bought NJOI prepaid baucher. After reload the prepaid i got message from NJOI said that the baucher number is invalid. Help me.

Reply
Customer care male
Mr. Zairi CallsJul 19, 2017

Mr. Zairi On Phone To NJOI Service
Susah sangat nak call cutomer service. MACAM MANA NAK CAKAP DENGAN CUSTOMER SERVICE.

Reply
Customer care female
Ms. Tan Jin Loong CallsJul 13, 2017

Ms. Tan Jin Loong On Phone To NJOI Service
we apologise for the service interruption this message show on my tv screen for two week ready...pls to restore it...my card id is RCO 0154 0170 1782...

Reply
Customer care male
Mr. Abdul Malek B. Mat CallsJul 13, 2017

Saya telah melanggan pek mustika sebanyak RM21. 20 untuk 15 hari melalui prabayar NJOI pada awal Julai 2017. Pek Mustika ini menawarkan 15 hari dan tambahan selama 15 hari percuma jika melanggan sebelum 31 Julai 2017. Masalahnya sekarang selepas 15 hari siaran tersebut telah tamat dan di mana 15 hari tambahan percuma yang dijanjikan dalam promosi pek ini. Untuk rujukan tuan saya nyatakan nombor akaun saya: 0919039340
Saya harap pihak Astro NJOI mengambil perhatian pada aduan saya ini dan menepati janji promosi yang ditawarkan. Terima Kasih.

Reply
Customer care female
Ms. Teo Siew Chin CallsJul 12, 2017

My NJOI account number service. Please help to check.

Reply
Customer care male
Mr. Eng Kong Pin CallsJul 11, 2017

Mr. Eng Kong Pin On Phone To NJOI Service
I already feedback two times why my astro smart card number 0150 3591 6392 still unable to use, tell me how I can do.

Reply
Customer care female
Ms. Canny CallsNov 12, 2017

Already online register so many time for NJOI package, but nobody reply and feedback. How can I do?
Any problems for astro?.

Reply
Customer care female
Ms. Koay Mei Lian CallsNov 04, 2017

Hi,

i want top up NJOI card, i try few time already cannot success. (when i received the link from SMS, ask me visit link, when i click the link pop out (CANNOT FOUND THE LINK ), please check!

today i call NJOI service center many times, nobody answer my phone?.

Reply
Customer care male
Mr. Brigid Suma CallsSep 20, 2016

Hi,

I want tob ask why I cannot watch broadcasts on channel NJOI? I only get to hear radio broadcast only.

Reply
Customer care male
Mr. Nizam CallsSep 09, 2016

Sick calling this NJOI Customer Service Phone Number. Call waiting for more than ten minutes each time when make a call? Not to mention that I've called these number several times with no response at all? So please tell me how to get in touch with you all people?.

Reply
Customer care female
Ms. Nazilah Bte Harim CallsSep 02, 2016

I got free channel on August like OK and tayangan hebat. How can i get again that channel, i can pay it. I used NJOI and i hope i can get my favourite channel.

Reply
Customer care female
Ms. Junainah CallsSep 02, 2016

Hi, saya Junainah . Sy nak tanya berkenaan tentang NJOI yg d pasang di rumah sy. NJOI d pasang di bawah nama suami Hairudin bin Jemain. Kenapa tidak dapat d tonton? Ada note (ada gangguan sila hubungi.)kat dalam bila nak tekan channel lain. Call saya secepat mungkin 0168750176/0108209749.

Reply
Customer care female
Ms. Siow Kim Yoong CallsSep 01, 2016

Now my NJOI channel has been closed you'll deal with this matter immediately. Thank you for your cooperation.

Reply
Customer care female
Ms. Nur Nazirah Bt Johari CallsAug 24, 2016

Saya Nazirah. Saya hendak buat complaint mengenai astro NJOI saya. Sejak 22 ogos lalu siaran astro NJOI telah disekat dan alasan disekat adalah tidak membuat pembayaran bil. Saya sudah menelefon customer service NJOI sebanyak two kali dah pihak astro menjelaskan kepada saya bahawa astro NJOI saya telah ditukarkan kepada astro bayar sedangkan saya tidak pernah menghubungi pihak astro dan saya juga tidak pernah menerima panggilan dari pihak astro untuk membuat tukaran astro NJOI saya. Saya harap pihak astro segera menyelesaikan masalah saya kerana sudah two kali saya menghubungi pihak customer service NJOI namun sehingga hari ini pihak astro masih mengenepikan aduan saya. Saya sertakan nombor telefon ibu saya dan nombor telefon saya untuk pihak astro mudah menghubungi saya bagi menyelesaikan masalah ini. 0122187349/0173561324.

Reply
Customer care female
Ms. Norzawani Wahidah CallsAug 23, 2016

Hi, I already join the NJOI package which I need to pay RM 60 per month. The bill was send through SMS. My question is, where can I pay for the bill? What I need to bring during the payment?.

Reply
Customer care female
Ms. Chee Sing Yee CallsAug 17, 2016

Hello, received call from NJOI customer service and said there have a promotion which FREE certain channels to me for three months for trial. But yesterday 16/8/16 received SMS and call from customer service and said that i need to pay money for it. I feel unsatisfied because didn't explained while asking me to join this package and immediately request to cancel this package. But your customer service person in charge told need time for investigate first before cancel the package. I will NOT pay any money to the package and please help me to cancel the promotion channel to me immediately. TQ.

Reply
Customer care male
Mr. Anir Bah Minor CallsAug 15, 2016

Hallo saya nak complain berkenaan Contractor nama SKY LOI, dia yang pasang NJOI di rumah saya tempoh hari, tapi dia pasang piring NJOI tersebut dekat tempat yang salah, sehingga menimbulkan ketidakselesaan jiran saya, jiran saya meminta untuk saya mengubah kedudukan piring tersebut, sehubungan dengan itu saya sudah menghubungi SKY LOI dan meminta dia untuk mengubah kedudukan piring tersebut, SKY LOI telah memberitahu saya beberapa kali untuk datang pada hari dan waktu sekian2 tapi sehingga hari ini dia tidak pernah datang. Mohon dipanjangkan complaint saya ni, kenapa Astro menggunakan contractor yang tak mahu bertanggung jawab atas kesilapan mereka?

Terima Kasih. Anir Bah Minor .

Reply
Customer care male
Mr. Sidek CallsAug 07, 2016

Request to activated NJOI card. Problem service interruption. one week already, i think this line problem, but in screen, error service interruption. Hope astro can settle this matter. Anything can inform me. Help me. Regards
Sidek .

Reply
Customer care female
Ms. Nora Bt Abdul Latiff CallsAug 05, 2016

Minta teknikal astro NJOI pasangkan semula piring astro dan buat sambungan semula siaran NJOI no kad 0110 7648 7989 dan no tel hp 011-27222523/012-6923095.

Reply
Customer care female
Ms. Kyliegoh CallsJul 29, 2016

My NJOI cannot view message promt out "service currently not available" can you call me 0175630196 urgent revert please.

Reply
Customer care female
Ms. Khoo Xiao Hui CallsJul 20, 2016

Ms. Khoo Xiao Hui On Phone To NJOI Service
Hi. Astro. My astro recorder has some problem because recently the recorder will suddenly restart automatically and also suddenly stopped itself during my family watched the television. So. Can you help me solve the problem?I call to astro, but nobody pick up the phone. Is it still the same number for technical support?.

Reply
Customer care female
Ms. Siti Al Qamar Md.isa CallsJul 16, 2016

Ms. Siti Al Qamar Md.isa On Phone To NJOI Service
Call customer servis sampai habis kredit x berjawab. Asik disebut akan melayan anda sebentar lagi tapi habuk pun xde. Kredit kite yg habis.

Reply
Customer care male
Mr. Alvin Wong CallsJul 15, 2016

Mr. Alvin Wong On Phone To NJOI Service
I want to ask why my decoder suddenly black out the adaptor is functioning, but the decoder such like can not connected the electric how can I get to solves this problem and I this few days I kept called 03-95438100 and 03-95433838 for many times to get helping solve my problem, but nobody answer my phone I felt disappointed to your services, can you reply me ASAP as you can, I'm tired and disappointed of you call the service hotline.

Reply
Customer care female
Ms. Betty See CallsJul 14, 2016

Ms. Betty See On Phone To NJOI Service
Why do I hav to pay rm 42. 35 instead of Rm22. 35 as told by your Ms Loh when she called me to sign up dis special package for three months.complain hav been done in your Penang office, but until now
you keep sending me SMS regarding the outstanding balance. Pl make sure your company uphold ewhatever your sales personnels offer to customer and hold on to your principle and not deceive your customer by making empty promises jus to close a deal Please rectify and let me know asap.

Reply
Customer care female
Ms. Yuslia Haniza CallsJul 14, 2016

Difficult to solve my problem. Cannot connect remote NJOI with televesion. Already call the customer service, but unable to reach the operator.

Reply
Customer care male
Mr. Siti Hajar Arani CallsJul 11, 2016

Saya telah ditipu oleh pihak astro. Konon2 NJOI buat promosi tapi sebenarnya NJOI saya jadi ASTRO. Baru sebulan dah dikenakan caj tertunggak RM122. Masa promosi bukan main lagi ayat promoter tu. Senang terminated la ape la. Ni call dua hari tak ada yang angkat. Saya akan laporkan kepada TRIBUNAL PENGGUNA.

Reply
Customer care user complaints